Calling 9-1-1

Question: When should I call 9-1-1?

Answer: 9-1-1 is to be used only in situations requiring immediate response such as:

Question: When should I not call 9-1-1?

Answer: 9-1-1 should not be used for non-emergency calls such as:

For non-emergency calls, dial 339-4477

Question: Why do they ask all those questions?

Answer: The person who answers your 9-1-1 is a trained dispatcher. They will ask

you questions to determine what kind of help you need- Fire, Police or

Medical. Be prepared to state the nature of the emergency and please

answer all the questions, keep you answers as short and direct as possible.

Some of the questions will include:

While on the phone with the call taker, emergency help is being

dispatched. Staying on the line, if asked to do so, will NOT delay help.

Question: What if I call 9-1-1 by mistake?

Answer: Please stay on the line if you call 9-1-1 by accident and tell the dispatcher

that everything is OK. If you do not stay on the line we may have to send

a police officer to your home to make sure there is not a problem.