New: Bloomington.in.gov/alpha. Your feedback can help make our next website better!

Contact HAND

Fax: (812 349-3582
Phone: (812) 349-3401
Email: HANDhousingcounseling@bloomington.in.gov

Mail: HAND; Attn: Housing Counseling
P.O. Box 100
Bloomington, IN 47402


Thank you for contacting the City of Bloomington Housing and Neighborhood Development Housing Counseling Division.

To assist us in providing you with the most effective and efficient service, please download and complete the Homeowner Information Worksheet (PDF 109.48 KB) as thoroughly as possible. Please give the Budget and Expense Worksheet careful attention. This information is the key element of working with your lender on your current mortgage situation.

You will also need to download the following additional documents: 1)Scope of Services Notice, Release and Acknowledgement (PDF 10.39 KB); 2)Authorization to Release Information (PDF 16.91 KB). The first form outlines the scope of services that are performed by our housing agency in working with you and your mortgage company. The second form allows our office to contact your mortgage servicer on your behalf. This form requires your signature (and your spouse if your spouse is also listed on the mortgage).

In addition to returning the information, you will also need to submit the following:

You may fax, email, or mail your documents (see above). Once the information is received, a housing counselor will contact you to schedule a mutually agreeable time to meet. The office hours are Monday - Friday, 8:00 am to 5:00 pm. Your first appointment will last approximately an hour and half. Our office is located at 401 North Morton Street, Suite 130, Bloomington, Indiana.

We look forward to working with you to help you maintain your home.


Are you behind on your mortgage? Getting calls or letters from your lender threatening foreclosure? If so, contact a housing counselor at HAND for assistance. HAND does not offer financial assistance, but the housing counselors will help you work with your mortgage company to resolve your default.

Tips to avoiding foreclosure:

  1. Call or write your lender immediately to explain the situation.
  2. Stay in your home. Homes that have been abandoned are typically not eligible for assistance.
  3. Call HAND at 812-349-3401 to make an appointment with a housing counselor. Other HUD approved housing counseling agencies can be located by calling 800-569-4287.
  4. Do not agree to anything that is not realistic.
  5. Do not sign anything that you do not understand. Remember that signing over your deed does not relieve you of your mortgage obligation.
  6. Beware of scams. Many people will claim to want to help you but could end up doing you more harm.
  7. Act now. Delaying will not help. If you do nothing, you will lose your home and ruin your credit.
  8. If you think you have been a victim of predatory lending call HAND or Indiana Legal Services now. Indiana Legal Services can be reached at 812-339-7668.