Case Date:

7/6/2022

Utilities account locked. No reason or explanation for the locking of my account.

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

3/6/2020

water bill

Case Date:

2/29/2020

Your on-line bill-pay site is down.

Case Date:

11/27/2019

I have been trying to pay our bill which is due on the 26th. I have been putting in all the correct information and I keep getting this prompt even though I’ve put in all the correct information. I’m wondering if your utilities website is down and we will be able to pay our bill tomorrow. This prompt doesn’t tell me what information I am missing. I tried submitting this information without my name or company name filled out and I was promoted to fill out my name or company name. I did this and was promoted with the same description shown in this picture. I have all the correct information filled out so I am unsure what is wrong and I hope we are not charged for submitting this information late. Please let me know what is wrong.

Case Date:

7/30/2019

I have already paid the water bill on 6th july but the amount is not updated in the online account. Can anyone take a look into this ?

Case Date:

6/27/2015

I have been trying to send my payment online for several days and it always says I must input my full name when I have already done so. Then I can go no further.

Case Date:

3/24/2015

Hello, My name is Harris Bell, and I was wondering how to get the water utilities back in my name via your website for 1709 East Atwater. We had subletters move out of our place and need to make sure to maintain the property. When you get the chance I would love to get your help to restore payments for the house. Thanks, Harris

Case Date:

7/11/2013

Rox day (7/7/2013) is not currently on bloomington.in.gov

Case Date:

12/9/2012

When the Utilities website was reworked why did they do away with me being able to see ALL of my houses bills on ONE page instead of having to log in to each one seperately? This is Very time consuming and I thought that it was suposed to make EASIER to use>