Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/9/2024

water main marker protruding from sidewalk

Case Date:

7/9/2024

water main marker protruding from sidewalk

Case Date:

7/8/2024

Corner Patterson and Morton there is a storm drain that is 3 inches or more before the road surface. This may be enough to damage some cars. It is close to New Hope side of the street.

Case Date:

7/8/2024

While leaving the Justice Building for lunch today, I drove west on 7th St, and drove over the newly paved area where they were doing work within the past few weeks (by the B-Line Trail), and the dip is so bad it almost ate my car. Not sure if the new pavement has sunken in, or what, but someone is going to seriously damage their car. I don't believe my car was damaged, but I'm not sure how it's not. Can someone please address this or at least put a sign up to give drivers warning? Thanks

Case Date:

7/6/2024

This black spot needs to be flattened. Has a HUGE dip that will damage someone car. This is a danger zone .

Case Date:

7/5/2024

There is a raised metal utility item in the street. Not to proper grade, will pop a tire. Please fix along hillside here.

Case Date:

7/5/2024

The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc

Case Date:

7/3/2024

There was a utility project in the Spicewood subdivision over the winter. The streets through the neighborhood have been severely damaged. I looked on the city paving schedule and did not see a project listed to fix the damage that was caused by the project. Is the city coming back to fix the roads? It's huge eyesore and really poor patching jobs for the damage that was done.

Case Date:

7/2/2024

We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940