Water Utility Problems
3855 E Brighton AVE
- Case Date:
- 7/2/2024
We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940
Water Utility Problems
1909 E Windsor DR
- Case Date:
- 9/12/2024
Appeats to be a waterline leak in the street in front of our house. There was a leak here before and the city services fixed it. Been really dry weather and today it was even more wet than the day before.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Utilities Yardwork
1200 E Hillside DR
- Case Date:
- 8/31/2024
Several weeks ago the new fiber cables were buried along E Hillside Dr. I was working from home when one of the workers knocked on the door and asked if I had water. I did, and so did the neighbors. The worker said he ran into water, but if we all had service, then he wasn’t going to worry about it. I didn’t think anything of it. Now, we have noticed there is water coming up out of a spot along the sidewalk. I realize the picture is not really telling you much, but it’s like a small mud pit and water is coming up out the ground there. This is within the 10’ strip that the City of Bloomington owns along this section of Hillside.
Utilities Construction
812 S Park AVE
- Case Date:
- 7/5/2024
The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc
Utilities Construction
1415 E Hunter AVE
- Case Date:
- 8/4/2024
Fiber install hit water line. Lots of water leaking
Sidewalk & Curb Complaints
1201 E Benson CT
- Case Date:
- 6/5/2013
I have called several times over the last 3 years to report a dangerous curb on our street corner. Last summer a young child was injured when they hit the broken curb and fell. Please take care of this soon. The standing water each winter makes it more and more of a hazard as the cement freezes and thaws constantly there. Perhaps you could eliminate the standing water and prevent another deteriorated curb situation in the future. Your quick response would very much be appreciated.
Thank you.
Sidewalk & Curb Complaints
935 S Romans WAY
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Sewer Problems (Storm Sewers)
1101 E Ridgemont CT
- Case Date:
- 9/11/2024
Flooding frequently when raining or under a storm due to lack of storm drainage on this road
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.