- Case Date:
- 12/28/2022
Water bubbling up through pavement along north side of Arden Dr just west of the intersection with Wilton Dr. I reported this earlier in Case #182328. It was reportedly investigated and resolved. But I don't know what "resolved" means. It is still happening, just as it was when the temperature was well below freezing.
Water Utility Problems
1840 S Pecan LN
- Case Date:
- 2/12/2023
Water pressure suddenly dropped and now have no water flow.
- Case Date:
- 12/10/2017
I live at 525 N Park Ridge RD. I called several times about sidewalk collapsing over water line. Please repair. Worry about safety of pedestrians.
- Case Date:
- 4/10/2024
Case #187594 This said the case is closed. The hole is still there ??
Water Utility Problems
3855 E Brighton AVE
- Case Date:
- 7/2/2024
We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940
Water Utility Problems
9 Spruce Ct
- Case Date:
- 8/31/2024
My water meter was to be replaced this past Wednesday but the service folks doing this work were not able to shut water off at the street as they said my water shutoff was bad. I am not able to turn water off in the house as well as I have a bad gate valve that needs to be replaced. I do have the city water spot prepped and ready for your replacement. I would appreciate a call to get this repair completed as soon as possible so the water meter guys can return to complete their work. Thank you. Terry Duffer
Water Utility Problems
1909 E Windsor DR
- Case Date:
- 9/12/2024
Appeats to be a waterline leak in the street in front of our house. There was a leak here before and the city services fixed it. Been really dry weather and today it was even more wet than the day before.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Utility Construction Projects
- Case Date:
- 3/5/2024
On Grandview Ave, across the street from 3411, there is a hole on the side of the road that was discovered after utility work happened in the neighborhood. The hole is loose and getting larger. It seems it is related to some utility that may be buried beside the road, and it is VERY close to a marked gas line. There is another sinking spot on the corner of Kerry and Grandview, but it is low and muddy and not open like the other spot. I am worried about dogs or kids getting a foot stuck in it, or a gas leak. Thank you.
Utility Construction Projects
3510 E Covenanter Dr, Bloomington, IN 47401, USA
- Case Date:
- 10/31/2023
water main cover been removed by the street