Case Date:

6/28/2011

Wrote a letter to Mayor Kruzan voicing concern with Bloomington Police.

Case Date:

3/30/2001

Mr. Reed stated that he conferred with Mike Bengtson re. costs before he quoted a job. Mr. Bengtson did not quote the sewer connection fee of $1,600.00. Mr. Reed requests that the sewer connection fee of $1,600.00 be returned to him because he was given misinformation.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.

Case Date:

8/17/1999

Ms. Burbage is concerned that Insight will raise the basic service fees, therefore, she will not be able to afford her basic service fee.

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

5/12/1999

See attached letter. Mr. Fritz is having problems with Channels 95, 96, 5 & 6. He talked with Scott Temple. Temple & a repairman came out and the problem seemed to be fixed. But the interference that he is having started back up. The problemed channels are mainly 95 & 96. He has called Insight frequently about this prob. The last time he called the customer service rep. stated that Temple stated that "there was nothing Insight could do, it was a spillover from the antennae off of Sare Road

Case Date:

1/27/1998

General concerns about TCI including programming switches w/out notification, loss of DMX program. Letter is on file.

Case Date:

1/16/1998

Ms. Geyer wrote a letter to Michelle Fanfair thanking her for taking time to answer some of her questions about recreational opportunities at BACC. She added that the opportunities at the center are wonder for the community and it is nice to have a place where all ages and all walks of life are free to come together.

Case Date:

12/15/1997

Mr. Bennett is unhappy that the landscaping, which followed the widening of Sare Road, is not properly maintained? Specifically, there is a section south of Hyde Park condos on the west side of Sare Rd. has NOT been touched in 2 yrs. SEE ATTACHED LETTER. (AK)

Case Date:

12/4/1997

Mr. Shields wrote a letter to Councilmember Banach asking the City to "rethink the location" of the "oversized maintenance building" in the Cascades Park/Golf Course area near Rosewood Drive.