Case Date:

4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

Case Date:

11/10/1999

PLEASE SEE ATTACHED LETTER.

Case Date:

7/23/1997

Upset with change of address instituted by HAND to standardize addresses in her block for emergency purposes.