Case Date:

4/6/2024

Bus stop hazard: Can we please move the location of the #5 bus stop sign 30ft north. When the bus stops adjacent to the sign here passengers have to exit the bus right next to large (and growing bigger) sinkhole next to the storm drain. The sinkhole was reported years ago, but it persists. At least let me get off the bus without risking falling into a sinkhole before I have to walk through all that wet grass in the easement. Please?

Case Date:

4/6/2024

Bus stop hazard

Case Date:

2/19/2024

I regret having to reach out to you regarding this bus #1372.  I boarded this bus on the East route of Route 3 this morning at approximately 7:22 AM on February 19, 2024.  I was informed by Mike Clark of Bloomington Transportation who is the operating manager, that the heater was working on that previous checked bus. Yet the heater is either not on, broken or the driver does not knbow how or desire to turn on the heater for the passenger. Furhter more, she informed me that the door heater was on, but that they do not work on some of the buses, as was the case on this bus this morning. There is no need to make passengers suffer like this.  The bus was NOT cold because of opening & closing the doors as MIke Clark previously suggested when I wrote to him regarding this bus.  The heat was simply not coming out of the overhead vents, there was only cold at the vents & the poles for holding onto were cold as well, indicating it had not been on for some time.  The dispatch operator's boss informed me begrudgingly that the bus was in fact bus #1372.  Since the dispatch operator could not be bothered to assist the driver in operating the heater that was alleged to be operating properly according to Mike Clark, I am forced to issue this complaint to the you the City of Bloomington government for heat on the buses in the Winter to be turned on & operating properly for the buses that do not have a heating system functioning or for the bus drivers who feel that we do not need the heat in the Winter. Sincerely, Timothy MacKLenzie

Case Date:

2/16/2024

I boarded your bus #1372 at about 7:22 AM heading East on the #3 route this morning, February 16, 2024. I noticed the strong presence of diesel exhaust fumes on the bus & notified the driver. He informed me that that was just the way it is. I told him that I ood not think that we passengers are supposed to be breathing exhaust fumes. He said that it is a normal part of the regenerative process. I explained to him that we are not supposed to be breathing in exhaust fumes. I asked him if he should radio the issue in to dispatch. He explained that there was nothing that he could do about it, that it was a normal part of the regenerative process. When I arrived home & called dispatch, I was told the same thing. Tehn when I was still concerned that this was not supposed to be happening, she passed me onto her boss. I then was also connected to a man in dispatch. He too told me that it was a normal part of the regenerative process. I then asked him, so, you are supposed to be breathing in exhaust fumes while on the bus? Only then did he say that he would have maintenance take a look at it. However, I have heard this before & they have in the past disregarded this concern & let the bus run with exhaust fumes. I do not beleive that we tax-paying citizens should have to put up with busses gassing us like we are in a WWII Natzi Contentration camp getting gassed becouse our lives do not matter. There is never an excuse to expose a passengers to this and in fact, upon being notified by a passenger, the driver should have to pull the bus over, empty the bus of passengers to prevent carbon monoxide poisening & have us wait for a bus replacement or for the issue to get fixed, before reboarding a bus. I have sent a letter to the EPA about this going on for 20-years as I can recall & treating pasengers this way, as though we should not have an issue with disel-exhaust fumes being inhaled into out lungs while riding as a passenger.

Case Date:

1/29/2024

City busses keep parking here and block a blind turn. They sit there for hours not moving an inch. The dude I saw that was parked there was reading a book in the drivers seat. There is a bus stop up the road. why not park there? Parking at my marked location just created an incredibly dangerous situation where only one car can fit past the bus in a blind turn. Ive almost been hit several times because of people rounding the corner too fast and realizing that there is a bus blocking the two way street. I dont know why but the4y sit there for HOURS. there are definitely safer places to park during their breaks. Please fix this issue, I dont want to have an accident there.

Case Date:

1/29/2024

Busses keep stopping here and sit for like an hour. It creates a blind turn where someone could get seriously injured or killed. Please tell busses to not park here.

Case Date:

1/25/2024

The busses on the #2 route need to be cleaned or swapped out for newer models. Many of the seats are stained and you can't tell if it is safe to sit down, not knowing if it is a "fresh" spill or an old stain. And would it be possible to use some different busses? We get the same old busses every day, while other routes get the newer, nicer, cleaner electric models.

Case Date:

1/8/2024

bullet holes in bustop shelter glass fractured could break and cause injury. all sides shot up. check coffee shop across st for more errant shots.

Case Date:

12/7/2023

Shortly before 10 am on 12/7 bus route 3 bus number 1777 lp 51959 ran a red light at 3rd and Woodlawn. They were at full speed and the opposing traffic had already been turning - 2 cars in front of me - when I had to slam on my breaks in the middle of the intersection. It is unclear that the driver was even aware of the error as myself and others laid on our horns... it seemed almost as if they thought that the far right lane didn't have to obey the light. Many people could have been killed both in cars and the pedestrians in the intersection by this carelessness.

Case Date:

10/24/2023

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