Case Date:

9/23/2003

Customer questions $50.00 misc. tap fee charge and requests review by USB Admin. Subcommittee.

Case Date:

8/25/2003

Owner,James R. Brown, wrote and stated he would like the bill for this property reviewed by USB Subcommittee. He does not think he should be responsible for large, delinquent account of his former tenants.

Case Date:

8/25/2003

Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.

Case Date:

8/25/2003

Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

6/28/2011

Wrote a letter to Mayor Kruzan voicing concern with Bloomington Police.

Case Date:

11/12/2004

Letter rec'd. and phone call rec'd. stating that Mr. Vencel would like to appear water and wastewater bills for August and September 2004. They do not feel there were any leaks and want to appeal.

Case Date:

8/17/2011

Called OOTM and asked to remain anonymous but nature of her comments (and number on caller id) indicated it was Ms. Keene. Went into a long diatribe about her current landlord but didn't have any specifics on what the City should do to alleviate the problem. Said she has contacted the ICLU and will write a letter to the H-T.

Case Date:

8/19/2011

Michele and her husband came to the office to request a meeting with the mayor. They wanted to complain about an employee at the local CAP office who had yelled at them.

Case Date:

8/19/2011

Michele Crail gave her address as 2034 S. Oakdale Drive and the phone number of 360.5977.