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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #127099

Water Utility Billing Problems

Case Date:
7/5/2012

You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.

closed #127385

Water Utility Billing Problems

Case Date:
7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury

closed #127386

Water Utility Billing Problems

Case Date:
7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury

closed #128475

Water Utility Billing Problems

Case Date:
9/6/2012

I know I'm supposed to find my new account number on my new bill to log into the new system to pay my utilities bill. I've waited a couple of months now, but haven't received a new utility bill (via mail). I got my account # via Alan Schertz and will pay as much of my utility bill as I can when I get paid tomorrow, but I just wanted to let you know I'm not receiving my bill anymore. Thanks!

closed #129537

Water Utility Billing Problems

Case Date:
11/6/2012

I emailed a couple days ago about my service and having problems with my billing situations. I received one bill since I moved in and after I paid it i did not receive anymore. I was called and informed that I owe 140 odd dollars on this account, which i have no problem with since it is what is due. The only problem is the bill that I got for the first month at this location must have a different account number than where I am currently being charged because when I look up the balance it states zero. Is there anyway I can get my actual account number so I can pay this off. I tried to call today but the office was closed due to elections, but i would probably need my account number anyways to pay it. I would greatly appreciate your help in this situation, somewhere down the road things must have gotten switched around or confused. Thank you for your time. Devin Parsons 730 W. 17th St. 47404

closed #130577

Water Utility Billing Problems

Case Date:
2/7/2013

My utilities bill covering services from 01/02/2013 - 01/31/2013 indicate a charge of $61.76. My water was shut off during this period. Please suggestion an answer. Thanks

closed #133383

Water Utility Billing Problems

Case Date:
8/14/2013

I need to have my water switched over from my old house to my new apartment. My old address was 1204 N. Lincoln st, and my new one is 1720 N. Lincoln St. This needs to happen as soon as possible. Thank you.

closed #136086

Water Utility Billing Problems

Case Date:
1/25/2014

Good morning! We have 4 client accounts which never received the mailed invoice this month. They just generated on a missing bill report and I just pulled them from the website. Please protect the following accounts from service disruption and waive any late fees as a courtesy for 14 days to allow us time to process the bills and issue payment. H & R Block: 15471-001 Baxter Pharmaceutical Solutions LLC III, IIII, and V 20753-003 20809-003 11112-003 Thank you!!

closed #139707

Water Utility Billing Problems

Case Date:
8/2/2014

Hello, My name is Samantha Schiffman. I used to live t 418 e. 8th street. I have called 7 times all during operating hours to try to shut off my water/ transfer payments to sheree Demming properties. I needed to transfer them beginning August 1st and have been calling since the 30th. Please get back to me letting me know services have been terminated/ transferred. Thank you. Samantha Schiffman

closed #139977

Water Utility Billing Problems

Case Date:
8/11/2014

Where do I find the form to stop water service?!