Case Date:

11/19/2019

The cleaning supplies used give me a headache when I come in to pay my bill.

Case Date:

11/6/2019

On S. Fess on the west side of the street, between 2nd and Hunter, between the sidewalk and the curb, you fill find the scene as shown in the attached photo. It appears a water meter lid is missing and there are some pieces that look askew. This is a large, deep hole that could seriously injure someone who steps into it.

Case Date:

8/20/2019

Manhole cover not secured

Case Date:

7/31/2019

At my home address : 4777 E. Lampkins Ridge Rd the manhole cover on the underground water meter is cracked leaving a hole in the ground.

Case Date:

5/6/2019

Leak at water meter in front yard

Case Date:

5/3/2019

Correction of Case #168391: that loose water meter is on Fess just north of SECOND St. NOT 4th St.

Case Date:

3/26/2019

I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.

Case Date:

3/7/2019

We have paid our water fee,but our house still do not have water

Case Date:

3/4/2019

Newly installed water line was turned on and it is leaking profusely directly from the meter. Shut the water off at street to stop leaking until it can be fixed. The service address is: 7382 S Whippoorwill Ln. Bloomington, IN 47401 Meter location is at the corner of Whippoorwill and Shields Ridge directly behind the row of mailboxes.

Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington