Case Date:

4/20/2021

I biked downtown this afternoon for a trip to the public library. Upon arrival I discovered that every space in the bike racks surrounding the library were taken by Veo scooters. Attempting to move a scooter to park my bike was extremely difficult, as the scooter wheels immediately locked up, and scooters are simply to heavy to lift and move. Allowing a private scooter company to completely monopolize all available bike parking around the public library is not acceptable. Why is this allowed? Could the rules around scooters in the city be reviewed and this specific issue addressed? To clarify, I don't believe users had parked the scooters here. It seems as if they were deployed and staged in these spots. Thank you.

Case Date:

6/25/2018

I called customer service for City of Bloomington utilities. The first lady I spoke with would not take herself off speaker phone dispite the inhibiting amount of feedback. The 2nd lady I spoke with was unhelpful and did her best to transfer my call away without helping me. I would consider both of the reps behavior to be very rude.