Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

4/13/2024

I visit this area a few times a week and the yard as of late is looking less than appealling. I know 8" is the height limit and i am not sure it's that high but, the yard needs to be addressed. I do not like to complaint but, it is a nice neighborhood and i would like it to stay that way. Thank you.

Case Date:

4/2/2024

This vault installation is not working. Location: ROW of N Jackson St, just south of the SW corner of N Jackson and W 13th. Vault installer (per plaque on the vault): Hoosier Fiber Networks. First, the pea gravel is not a great choice for fill in the ROW. I am pretty sure this is supposed to be a vegetated tree plot. Second, the fill is eroding away, leaving deep holes in the ROW. Please make Hoosier Fiber Networks fix it. Thank you!

Case Date:

3/6/2024

Street lights at 310 N 12th St is out. If facing the building from the front, it is to the left of the main entrance near the bend in the road that goes to the backside. Duke Energy says it is not one of their lights.

Case Date:

1/11/2024

Trash and recycling cans left at the curb.

Case Date:

12/18/2023

Trash cans left out at curb.

Case Date:

12/17/2023

Trash cans have been at the curb all week.

Case Date:

11/30/2023

No one will tell me how I can get the Recycling bins I ordered thru your site

Case Date:

11/29/2023

Someone has a rooster in the area, not sure where he is at but he crows every morning.

Case Date:

11/17/2023

Car parked on yellow curb at w14th st and Woodburn Ave.