Case Date:

11/18/2004

Customer requested appeal for adjustment to bill due to heavy watering needed during Sept. 2004. Will be notified when next USB Admin. Subcommittee mtg. is held.

Case Date:

9/23/1999

Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.

Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

11/7/1997

LETTER WAS REC'D. FROM MS. THRASHER REQUESTING THAT CBU ALLOW MORE MONTHS DURING WHICH CREDIT IS ALLOWED FOR WATERING LAWNS.