Case Date:

8/3/2026

Over 9 years of stagnant water and unlocked pool at Sassafras Hills apartment complex.

Case Date:

9/8/2026

Brown water is coming out of the shower.

Case Date:

9/22/2025

Extremely low water pressure suddenly starting on or after 1130am today.

Case Date:

2/21/2016

Location 1008 E Thornton Dr.; Public safety/ traffic/ residential parking issue: Large amount of shoulder stone has eroded away due to to water run off from the street. Creating a large rut and beginning to undermine the edge of the steets pavement. (avg. 50'x1'x1') with the stone being washed towards Henderson St. then into the storm sewer system. This issue has been reported on multiple occasions over the last year by multiple residents.

Case Date:

11/5/2025

Water pressure is only a trickle. It appears to be related to water main break at Olive & Thornton - reporting in case the low pressure should have been repaired already. (9:55pm Wed 11/5)

Case Date:

11/5/2025

My water is completely out

Case Date:

4/15/2019

Highland and Skylark-Water coming out of the street, crews digging and trying to repair, water shut off at 1527 S. Highland Ave. Would love to know how/if this will effect our water.

Case Date:

9/17/2021

About a week after the taste and smell of tap water became like dirt, very organic, I began having loose stool. Last night I bought gallons of water from Kroger because the issue has only gotten worse. I've read that Lake Monroe is experiencing algal blooms, and this document by the epa indicates that this could be a problem, therefore I am reporting this for the safety of the community. https://www.epa.gov/sites/default/files/2016-11/documents/harmful_algal_blooms_and_drinking_water_factsheet.pdf

Case Date:

4/7/2026

During the Winter there was a new water meter installed in the front yard. The workers made the ground very rough and did not smooth it out. There needs to be grass seed planted from where they dug up the yard. If someone could please take care of regrading the dirt and planting grass seed, it would be much appreciate.

Case Date:

11/5/2025

There were workers outside of here earlier, from around 6-7:30pm, and now the water comes out of my faucets at a slow trickle.