Case Date:

6/25/2026

Water fountain on Morton Street on City Hall Plaza didn't work 6-25-26

Case Date:

9/24/2026

Case #214392, Case #214205, Case #213337, and Case #213273 Per the official uReport response provided by Gretchen Knapp, directing me to reach out because a plan was in place, she stated verbatim: "Please reach out to Bloomington Transit directly regarding this issue. They have a plan in place to address these concerns." Additionally, regarding broader administrative actions, she stated verbatim: "Thank you for your message. We are actively working on addressing the area through daytime and overnight patrols from the Bloomington Police Department and our After Hours Ambassadors team to ensure that the issues and behaviors are addressed and that individuals can be offered connections to supportive services to help them access better housing ... When behaviors are violations under the law and local regulations, we follow City policies and practices regarding giving adequate notice of the laws and rules before a citation is issued. Individuals in this area have received the prerequisite notices and offers of support, and now we can move on to the next steps that should lead to improvements for the public experience of that area." Administrative focus on overnight conditions completely misses the reality for daily commuters. I do not care who sleeps there in the middle of the night when the terminal is closed; my primary concern is early in the mornings, evenings, and weekends when paying riders are trying to make active transfers. During these peak operating hours, there is a total lack of security present. The transit terminal is listed on posters and websites as a "heating and cooling station." As one of the only women waiting at the terminal, the environment is deeply unsafe and intimidating, marked by individuals staring, memorizing riders routes, approaching uninvited, engaging in sexual harassment, and acting aggressively territorial over the benches because they treat the facility as an unmanaged home. Furthermore, when reaching out to Police Chief Ryan Pedigo for assistance, his response was simply to just call 911 if there is a crime. But in practice, when 911 is called, these incidents, including sexual harassment, are routinely dismissed as a civil matter. This is entirely false. I do not know these individuals, these events are occurring on transit property, and I am a paying customer relying on public infrastructure. Compounding this failure, the city is locking the facility during extreme weather conditions, denying riders access to water or restrooms. Yet the rest of the time, the terminal serves as an unmanaged crisis shelter, functioning as a makeshift heating and cooling shelter where restrooms are vandalized, instead of the city building a separate, dedicated facility for the unhoused. Making matters even worse, Bloomington Transit proposed budget cuts water resources for passengers even further. This occurs despite record breaking heat indexes and high humidity that are causing physical illness for commuters who are already outside and exposed to the elements waiting on buses all day. Shifting the burden of social services onto a transit terminal comes at the direct expense of public transit riders who need to work, go to the grocery store, visit the doctor, and access essential services. To make matters worse, the time tables and schedules especially for the #2 route have become unreliable. This is not the fault of the bus drivers. Despite official assurances that a plan existed, following up yielded zero solutions or support. Instead, staff told riders there was nothing they could do and asked if they had considered taking an Uber to address ongoing sexual harassment and the potential of losing employment due to unreliable bus schedules. Compounding this administrative failure, outgoing management automated out of office notices ahead of the October 1st Keolis transition, effectively abandoning their posts. I never received a response from John McConnell, and when I reached out again via email this week, I received a can response that he had essentially went AWOL before October 1st: "I wanted to let you know that I am currently out of the office and will no longer be working for Bloomington Transit, effective October 1, 2026. I appreciate the opportunity to have worked with Bloomington Transit and am grateful for the experiences and relationships I gained during my time there. Please update your records accordingly. For any future inquiries related to Bloomington Transit, please contact the appropriate department or representative directly. Thank you for your understanding. Best regards, John Connell" I guess so what if someone who can't afford their own car has to deal with sexual harassment and might also lose their job because they can't get to work on time. He's getting paid either way. This comprehensive audit record is permanently logged into the public uReport database to ensure incoming General Manager Nick Standefer, incoming Keolis leadership, and the City Council retain an unvarnished record of the operational realities, active harassment, law enforcement deflection, water resource cuts, facility lockouts, and administrative contradictions being inherited on day one.

Case Date:

9/4/2025

For Administration Leadership and All Council Members: midwestern citizens including all of Bloomington and Monroe county are paying very close attention to the AI wave and increase in control of resources that put cost burdens on the common rate payer instead of the companies drawing upon those resources the most. Citizens need some public acknowledgement that this is on leaders’ radar and that our leadership will have a voice in this issue as these projects continue to pop up in adjacent locations across the state. Leadership should be putting resources toward advocacy at the state level to get these costs lowered for common citizens and get these tech giants to pay their fair share. When folks can no longer afford power or water we have a major issue. Please don’t turn away from this rising issue. Water is the next big resource crisis and we need to stay ahead of it.

Case Date:

7/20/2025

No issue, just a suggestion. Please consider public restrooms and water bottle filling stations in the downtown area and along Kirkwood and/or 4th street. With so many street fairs, outdoor festivals, etc. It seems ridiculous that a thriving city such as what Bloomington is would not have these amenities for it's populous. I figure if Nashville, Indiana can have public restrooms, why don't we?

Case Date:

7/16/2025

I AM THE OWNER I WAS NEVER NOTIFIED NEVER ONCE DID I KNOW THAT THEY WERE LEFT ALONE UNATTENDED WITH NO WATER NO FOOD NO SHELTER WHICH IS BULL CRAP AND BECAUSE OF THE DOG SETTERS THEY ARE THE REASON THAT MY DOGS HAVE GOTTEN TAKEN AWAY WHEN I'VE ASKED FOR THEM TO DOG SET THEY KNEW MY CIRCUMSTANCES WHERE I WAS GOING TO TRY AND FIGURE OUT HOW TO MAKE SOME MONEY THAT WAY I CAN HELP MY OLD MAN WHICH IS CURRENTLY INCARCERATED AND MAKE SURE I HAD MONEY FOR MYSELF AND MY DOGS BUT I ALWAYS HAVE WATER AND FOOD FOR MY DOGS DOWN AT MY PLACE NOW OTHER CIRCUMSTANCES ON DANIEL AND TAMMY'S PART THEY DON'T NEED THEIR DOGS THE POOR DOGS ARE ANOREXIC SNOWBALL AND BOOGER ARE CONSTANTLY IN A HOT TENT ZIPPED UP BUT THEY PROMISED ME THAT THEY WERE IN GOOD CARE AND I HAVE NOT BEEN CONTACTED ONE TIME FROM THE ANIMAL SHELTER NOR ANIMAL CONTROL CATS NEVER CONTACTED ME EVEN WHEN I CALLED HER AND TOLD HER TO CALL ME BACK SHE NEVER CALLED ME YOU CAN CALL ME WHICH IS NUMBER IS ON PROFILE FOR THE DOGS 812 508-6927 BUT THE NUMBER I LEFT FOR CAT WAS 812-679-7998 I am homeless I cannot afford a fee but I would love to have my dogs back those are my babies and I don't think it's fair or right for me for everything to go down the way it has went I'm going through enough and that's my emotional support dogs they have helped me through a lot I've had peanut butter for 2 years almost three it was a few months after my little brother passed away that I got peanut butter and Alvin his son what would I need to do to get my babies back

Case Date:

7/8/2025

Maybe send this to the mayor's office and CBU doesn't seem to be responding. There are numerous reports of water, color and quality issues across the city. Can someone please issue a statement about what is going on? It is not an isolated location and has been going on for many days. We deserve to know.

Case Date:

5/27/2025

Over the holiday weekend, we had yet another water main break in Hyde Park Village. Happy to report that CBU was quick on the scene fix the problem and mostly cleaned up the mess. I would like to speak with someone regarding the issues as this was our second water main break in two weeks. I am the president of Hyde Park Village homeowners association. Please have someone contact me as soon as possible. Thank you.

Case Date:

12/26/2023

i am located in prosoect hill. my water out of the faucet smells like septic.

Case Date:

4/11/2024

When we already have a flood watch, and now warning, please don't have City staff fill up their Vacall water trucks with a hydrant without a tight seal, spraying water for a long period of time and creating even more of a wet flooded mess for the yard.

Case Date:

3/5/2024

The water company is a monopoly that runs itself like its the 4th Reich. They offer zero assistance or help, unless your unemployed and not trying to better yourself at all. If you just quit on life and being productive, then the city helps you. If your a hardworking man, that fell on hard times due in no fault to himself, that guy can kick rocks. His only option is to pay his bill in full or else. The water company actually put a lien for 200 bucks against a paid for home worth 225,000! My family has had 3 or 4 generations of perfect bill paying with water company. Just my gma, dad, mom, aunts and uncles have paid city of bloomington water for well over 250 yrs combined, and that garners you zero good will or even common courtesy. They can't even acknowledge they're screwing you over and be polite. They know they're the only game in town so they treat people like crap and it's not ok.