Case Date:

8/2/2026

A week back road and water works were completed. Already the road patch is failing and a large pot hole has appeared... Needs corrected.

Case Date:

6/1/2026

Hello- The drain in our cul de sac regularly is clogged and I've written about this before. The pipe which runs from the drain to the city easement drainage creek, runs through our back yard. The city sent out a crew several years ago and Phil Peden emailed with pictures saying there were multiple breaches as someone (before we moved here in 2011) connected to the pipe with gutter discharges or something. He said it was our responsibility to fix the pipe, but since it deals with city water using our property, I was hoping the city could help us. We have regularly had water in our basement since moving here and have spent thousands of dollars drying it. The whole water from the neighborhood comes towards us, as well as the golf course water down the service road in our backyard. Our neighbors' yard along creek is overwhelmed with water as well. For some reason, I'm unable to attach a video of the creek from the last big rain on May 20, so if you give me an email, I can send it that way. Thanks for your help .Kevin Murphy 917 374 8069

Case Date:

6/13/2026

Water always standing when it rains. City has placed road barrier, seriously eroding the yard beyond the curb.

Case Date:

5/20/2026

We live at 1717 E Hunter Ave and have had water coming in our basement now twice (once last and once this) and both times the water is overflowing out this mainhole down on the corner of E. Hunter Ave and Eastside Drive. The manhole is actually spinning around it's so much water. The address where that is at is 420 S Eastside Drive I think. Not sure if its' related or just a coincidence with all the rain. The bsement floor drains have not backed up in our house, just water coming up through cracks and around edge of foundation.

Case Date:

8/17/2026

The side walk on the north end of our property continues to sink, resulting in standing water that discourages use & causes build up of trash & mud & causes a tripping hazard. There is a public drain of some nature in the same area just east of the area that floods. In order for the water not to stand it’s necessary for us to cut a small ditch through the area between the side walk & street for it to drain. When we asked for inspection of it in the past we were told our flower beds were too high. The flower beds are on the same level as surrounding grass & we have not built them up over the years, only planting perennials beneath pines that were there when we purchased the home 8 years ago. There are Callery pear trees in the birm are of the sidewalk which I know are famous for causing destruction around wet areas. Is it possible these trees are the problem? Please look, once again, to see if “fresh eyes” might determine further investigation to be warranted. Thanks for your help albeit likely far in the future with all of the flood destruction you need to attend to urgently. Be careful & take good care.

Case Date:

9/21/2026

I received a bill in September for water, however my name is no longer on the lease at this property and I do not live there anymore.

Case Date:

9/21/2026

How do we sign up for better alerts to be sent? Everyone I know says they got alerts about the boil water problem at midnight, but I did not receive anything until 9:18 the next morning. By then I had already had two pots of coffee and brushed my teeth and took my vitamins with water.

Case Date:

8/13/2026

Each time it rains, this low spot under the bridge fills with water making it difficult for cars to pass. Is there something that can be done to improve the drainage here?

Case Date:

9/10/2026

Loose water meter cap presents a tripping hazard. I did my best to secure it but it is still not in place fully.

Case Date:

3/25/2026

Recurring flooding is affecting yards and driveways in our neighborhood, with water reaching depths up to a few feet during heavy rain events. This occurs several times per year and has resulted in property damage, including several vehicles in the neighborhood. Two culverts carry water beneath the roadway at this location. Based on observed conditions, the culverts appear to be insufficient to handle stormwater during frequent events, creating a backwater effect that causes water to pond in residential areas upstream. Previous inquiries have indicated this may be attributed to the area’s flood zone designation. However, the frequency and severity of flooding suggest this exceeds typical floodplain conditions and may indicate inadequate drainage capacity. Requesting a formal evaluation of the culvert system and overall drainage, including assessment of capacity and consideration of potential improvements.