Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.
See attached letter. Leonard's Home Dry Cleaners is flooding every time there is a big rain. They feel that the flooding has resulted from the inability of the city's storm sewers to handle water running down Third Street from the IU campus.
Ms. Erskine came in to pay her bill and left a letter stating that she felt a sign should be on the Service Control Center identifying this department as the water co. (or utilities co.).
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.
Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.
Letter states his basement was flooded. Several days later he noticed that toilet was leaking. He turned off that water. He is claiming adjustment on bill for sewage that did not go through drain and a review by USB.
Letter states that water line broke and was damaging her property. Even though water line was not on her property, she repaired the problem and is now requesting reimbursement for the repair bill.