Case Date:

9/13/2026

There has been water running down Olive st here for a few days. I can't tell where it's coming from.

Case Date:

9/12/2026

My landlord chose to “defer” maintenance regarding a problem noted on an inspection for one of the units in my apartment building. This led to catastrophic consequences, the smell was terrible. I understand my neighbors belongings were almost completely all destroyed when the hot water heater/ac malfunctioned. Once we were aware of the problem, renaissance rentals refused to address the problem after we asked multiple times. The smell was overwhelming, eventually they finally came to deal with the problem. But, it still smells terrible and we are pretty sure it is full of garbage. We have asked for a reduction in our rent to compensate for the stench, and our requests were met with silence, they simply don’t care. Please send someone to inspect the building and hopefully force them to address the smell. I am sure you deal with countless complaints regarding this company, they should have fixed the problem when the inspection made them aware of it, I assume that is the point of inspections. Please send someone to inspect not just that apartment, (4) but all of them in our building. Given the fact they were aware of this issue and chose to defer fixing it, leading to all of us in the building having to deal with an incredibly bad smell, which they still refuse to address. Our worry is they chose to defer maintenance for other known problems as well. Bloomington should really think if they want a company who operates in this fashion operating in Bloomington. This is a problem that should not have happened, certainly once we all asked for help they should have sent someone to address the problem, they still have not effectively done so. I sincerely hope you send someone to address this, it’s simply not fair. Just to be clear, the address is 1820 s Huntington gardens, apartment 4 is the apartment that the deferred maintenance resulted in it being destroyed. If you have any questions virtually everyone in the building is aware of the problem, so you can really ask anyone. Thank you.

Case Date:

9/10/2026

Our water runs muddy for the first few seconds and smells very metallic.

Case Date:

9/8/2026

Brown water is coming out of the shower.

Case Date:

9/7/2026

Water is yellow-tinted. Please remedy/flush the line.

Case Date:

9/7/2026

Water from tap is green

Case Date:

8/18/2026

Hello--My mother has 2 rental houses on Olive St. (1502 & 1504) that share a water meter. The 1502 S. Olive has the water meter on that property. What would it take to have 1504 S. Olive it's own meter? How much would it cost?

Case Date:

8/3/2026

Over 9 years of stagnant water and unlocked pool at Sassafras Hills apartment complex.

Case Date:

4/7/2026

Last year I had sent in a complaint about storm water running down Olive Street into the joint driveway of 1502 & 1504 S. Olive St. and 1144 E Hillside Dr. An asphalt curb was installed in the Fall of 2025, but they did not install to the top of the hill at Olive St. The water from rain can still run into the joint driveways of 1502 & 1504. Can this be fixed to where the curb will start at the top of Olive and run all the way down to Hillside or to where the other curb starts.

Case Date:

4/7/2026

During the Winter there was a new water meter installed in the front yard. The workers made the ground very rough and did not smooth it out. There needs to be grass seed planted from where they dug up the yard. If someone could please take care of regrading the dirt and planting grass seed, it would be much appreciate.