Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

8/25/2003

Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.

Case Date:

11/12/2004

Letter rec'd. and phone call rec'd. stating that Mr. Vencel would like to appear water and wastewater bills for August and September 2004. They do not feel there were any leaks and want to appeal.

Case Date:

6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.

Case Date:

6/25/2012

Where is the May Water BILL????

Case Date:

2/7/2013

My utilities bill covering services from 01/02/2013 - 01/31/2013 indicate a charge of $61.76. My water was shut off during this period. Please suggestion an answer. Thanks

Case Date:

8/14/2013

I need to have my water switched over from my old house to my new apartment. My old address was 1204 N. Lincoln st, and my new one is 1720 N. Lincoln St. This needs to happen as soon as possible. Thank you.

Case Date:

8/2/2014

Hello, My name is Samantha Schiffman. I used to live t 418 e. 8th street. I have called 7 times all during operating hours to try to shut off my water/ transfer payments to sheree Demming properties. I needed to transfer them beginning August 1st and have been calling since the 30th. Please get back to me letting me know services have been terminated/ transferred. Thank you. Samantha Schiffman

Case Date:

8/11/2014

Where do I find the form to stop water service?!

Case Date:

11/13/2014

To Whom it May Concern: I am not reporting a problem, however, I have a question/request. As of December 1st my current lease will expire and possession of the property will return to the property holder. I would like to know the proper steps that I need to take that would remove the water bill from my name and place it back into the leasing agent/property holder's name. Please feel free to contact me either by email or by phone. Thank you in advance for your attention and response. Regards, Johona Bailey