Case Date:

8/25/2003

Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

11/12/2004

Letter rec'd. and phone call rec'd. stating that Mr. Vencel would like to appear water and wastewater bills for August and September 2004. They do not feel there were any leaks and want to appeal.

Case Date:

12/14/2011

Anonymous complaint from a woman who lives on S. Wilton in Green Briar Hills. She said drainage from Arden Place runs through their neighborhood and right now, there is a lot of water, leaves and trash along the street. She would like someone to come out and pick up the leaves in the next few days.

Case Date:

5/30/2012

My home owner association asked me to request replacement of the water valve covers as seen in the attached document. The 3' diameter one does not fit it's nest and the 8 '' one is missing.

Case Date:

5/30/2012

My home owners association asked that I request replacement of the cast iron water utility valve covers in my neighborhood. I have attached a picture of the one that is missing. It is a 8'' diameter cover located on the east turnabout. There is also a 3' cover that does not fit in it's nest in the yard of unit 713.

Case Date:

6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.

Case Date:

6/25/2012

Where is the May Water BILL????

Case Date:

6/28/2012

Have a sinkhole in yard and green grass over it. Looks like a water leak in main line.