Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.
MS. ROBBINS FEELS THAT THE METHOD USED TO ASSESS WATER AND SEWER BILLS IN SUMMER AND EARLY IS UNFAIR. SHE FEELS CUSTOMERS SHOULD BE GIVEN A BREAK ON THE BILLING FOR THE MONTH OF OCTOBER ALSO.
Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.
SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.
Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.
Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.
Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.