Case Date:

2/4/1998

STREET CLEANERS CAME BY WHILE HE WAS WASHING HIS CAR, DUSTING IT ALL UP. THE MACHINES WERE BROKEN OR OUT OF WATER. HE THINKS THEY SHOULD BE FIXED AND FILLED.

Case Date:

5/20/1997

Perpetual, seemingly continuing health problems - including gas leaks, lack of hot water on occasion, and some structural concerns. The sewage system is also extremely suspect. Repeatedly, (at least two times) raw human sewage has leaked in large quantities into basement. Fortune Properties took over a week to repair, and even then, more work was needed that was done.

Case Date:

4/21/1997

Customer is experiencing yellow water. Water quality at customer's service is being affected by sediment stirred up by installation of new lines around Griffy Plant.

Case Date:

3/6/1997

WATER STANDING IN FIELD ACROSS FROM 2100 S ROGERS. CUSTOMER THOUGHT IT COULD BE A SEWER LEAKING SINCE THE GRASS IS SO GREEN AROUND THE WATER.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

7/14/2003

ALSO FROM 521 N DUNN PROPERTY. STAGNANT WATER -BREEDING MOSQUITOS. WATER IS BEING PUMPED FROM BASEMENTS AND STANDS ON THE CITY ALLEY AND HIS PROPERTY.

Case Date:

4/25/2003

House had fire a few months ago. Water pipe burst after that and flooded the basement. Basement door is not secured. House is very unsafe.

Case Date:

5/25/1999

Mr. David Randolph (of IIG, Inc.) stopped in to complain that his water was shut off due to delinquency on a $30.00 acct. The shutoff cost him over $600.00 in loss of production. Mr. Randolph stated the shutoff could potentially have cost him machinery of plus pose an environmental hazard.

Case Date:

9/3/1998

Would like to meet with you to look at this area in regards to any possible plans regarding the Storm water project.

Case Date:

7/20/1998

CBU truck came out to clean out storm water sewer and piled up rubbish but did not remove rubbish.