Case Date:

3/31/2023

Thanks for sending someone out to check E Windermere Woods Dr...there was one (filled with dirt) storm sewer drain but based on what I'm seeing this morning, I wondered if both of them might be clogged down there on the segment from Covenanter north to rounding the bend up into the condo village. A supervisor checked it (thanks) and said someone would be out next week to clean it out. If they could make sure all drainage along that segment is working that would be great. Lots of standing muddy water down there this morning. Tried to submit a photo but I'm not sure it's going through. Appreciate you all!

Case Date:

3/30/2023

We had a storm water drain added a few years back (THANKS- we really appreciate the added drain) - The issue is that the drain causes accumulation of standing water at the base of the drain. We have had an abundance of mosquitos the last few years - & last year Trudy contacted meningitis - so we want to be careful and mitigate any risk! Is there a way the drain basin could be have aggregate (stone or grave) to the standing water? We appreciate your help - Kevin & Trudy Keough -

Case Date:

4/5/2023

There is some kind of water leak in the yard of the building on the corner of grant and Kirkwood. A new handicap spot was just given to the parking there, but water continuously flows down the sidewalk, which means that it turns to Ice in the winter. Not a great place to walk - especially if you are handicapped.

Case Date:

4/17/2023

We continue to have storm water pooling in the drain in front of our house. We appreciate having the drain; would hope there would be a simple solution to mitigate the risk of pooling of storm water - in particular the risk of mosquitoes and the public health risk the bring - thanks - Kevin and Trudy Keough

Case Date:

3/3/2023

Hello, I am writing you again to address the storm water issue we have in front of our property. It has been almost a year since the process of fixing this issue has started and it is becoming frustrating. We have been very patient, and we understand that there are priorities in the city but if this issue is not addressed the road will continue to erode and soon we will not be able to access our driveway. As I stated, we started the process in March 2022; we waited until September and submitted another ticket UReport 181323; this time the crew came and did some work (since we did not receive any information, we did not know if they are finished by the way they left the project for the past few months). I wish I could attach more photos of the "finished " project. Anyway whenever they cleaned the trench, the asphalt was scraped, and everything was left as is and every time it rains all the dirt and sediments go in the culvert clogging it. The rain today made everything worse, the culvert is clogged and the water is again on the street. It is extremely frustrating and disappointing. Below is the first email we sent on March 14, 2022 Hello, We are contacting you with hopes of getting some advice regarding the storm water stream that runs along E Vernon Ave in Matlock Heights neighborhood. There is a storm/ rain water stream( path) that runs under N Dunn Rd , goes west on E Vernon Ave and under Fritz Dr and eventually goes into a larger creek. Over the past few years this pathway has been deteriorating with some of the road erosion happening right before the water goes into the culvert under our driveway. The previous owner of our property added some rocks and blocks but it does not solve the road erosion problem. We are needing guidance and help since we do not know how to address the erosion and also the public road. Thank you for all your help! Mihaela Lee 812-325-6959

Case Date:

6/19/2019

A resident called about runoff "behind the AT&T store on Willis." He said that he attempted to call utilities about it multiple times but the woman answering the phones was not helpful and claimed that it was the OOTM's oversight and not theirs. He did not want to leave his name or contact information with us. I'm not sure what the process looks like for this, but if someone could check on the water runoff in this area, I think it would be helpful. We have received a few emails about it as well.

Case Date:

1/10/2022

Behind our property there are depressed areas in the field which appear to be getting bigger. During a recent rain storm my daughter indicated that you could hear water running under them. Not entirely clear if they are directly over the drainage piping that runs into our back yard/creek-bed but they're close enough that if one of the pipes was cracked or compromised it would likely create a sink hole. Would like to have someone come check it out just to make sure that it's safe to be around.

Case Date:

3/21/2023

As can be seen in the photo there are three dry creek beds (swales) feeding the area where the runoff water is pooling during a heavy rain fall. Cause of the pooling is the drain through a small ridge is eroded and clogged up. City needs to remedy this issue.

Case Date:

8/5/2023

water main draining into street on Lincoln just south of Grimes

Case Date:

5/6/2021

The southwest corner of 4th and Rogers intersection has terrible drainage and creates a giant puddle that makes it impossible for pedestrians to cross without stepping into inches of pooled water. The harder it rains, the worse it gets. The giant puddle doesn't go away quickly, either. Please fix this sidewalk.