Case Date:

9/15/2019

We have no water in our home.

Case Date:

9/12/2019

City utility worker informed me that water usage has increased from 1000 gal/mo to 12,000 gal this month. I am concerned there is a leak somewhere. There was a line break nearby at 2252-2260 E Cape Cod Dr, 47401. Meter pit inspected 9/17/19. Valves on at meter. Meter not moving. No sign of leak at time of inspection.

Case Date:

9/11/2019

While mowing my lawn this week I noticed that someone had come and cut a hole into the cover of our water meter. Is this something the city did? If so, can I have an explanation as to why it was done? My address is 1917 E Arden Drive and my account number is 7011-001. Thank you.

Case Date:

9/3/2019

There is a rainwater drainage ditch and large drain between our yard and our neighbors. During the last few heavy rainstorms, the drain at the end of the ditch stopped draining water, resulting in flooding our yard as well as our neighbors to the south and east. The flooding was at least 3-4 feet deep and spilled into the swale at the side of our house, coming close to our basement windows. We do not know if the drain was backed up, clogged with debris or what happened. However, upon checking the drain today with a landscaper, the drain is filled with water almost to the top....and we have not had recent heavy rain in the last few days. Could someone come to check the drain to see if it needs to be opened / cleaned out or if there is some sort of shut-off valve inside that is not operating and allowing water to drain? I am concerned if we get another heavy downpour that water already standing in this drain will result in major flooding again. We have called the street department about this issue twice, and I understand there is some history with drainage problems in this area of Hyde Park.

Case Date:

9/3/2019

Good morning, I do not have hot water at my residence.

Case Date:

8/27/2019

Hello, I paid my final water bill for the property I was renting last school year at 1514 E Maxwell Lane, Bloomington, IN, 47401. The company I rented through (Costley and Co) requires me to get a statement from you saying the water bill has been paid in full. Would I be able to get that at my email kgraney9@gmail.com so I can email it to them? Thank you!

Case Date:

8/26/2019

The drinking fountain by the playground in Southeast park seems not to drain properly - all the water pours out underneath the bowl.

Case Date:

8/19/2019

The water tastes like they are using too much chlorine to treat it. What’s going on?

Case Date:

8/18/2019

Hello, I was mowing today and noticed that it looks like there is a hole in my water cover in my yard. I'm not sure if this is an issue or why it is there. Any information or help would be great. Thanks!

Case Date:

8/16/2019

Someone needs to fix this before the street collapses. The utilities company says there’s a stream under ground that is bubbling to the surface. Additional background: there was a water main break about 6-10 feet from this location about 6 months ago and there was no indication there was a river running underground.