customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.
Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Mr. Loncaric wrote as representative of Lincoln Place Homeowners Assoc. A leak developed in assn's pump unit with little or no water usage on assn. meter since mid October 2002. Mr. Loncaric is requesting a credit of difference of $169.57 for water which was absorbed into ground and did not enter sewage system.
Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.
Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.
customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.
Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).