Case Date:

10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.

Case Date:

10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

Case Date:

10/16/2017

I have been trying to pay water bill online for quite some time today and every time I do it says runtime error. This has occurred on two laptops and a cellphone, wifi and cellular data. I will check again tomorrow but I wanted to bring this issue to someone's attention. Thank you.

Case Date:

10/17/2017

The manhole cover to my water thing in the backyard is open. My dog almost fell in. Please fix this. My address is 1812 S. High St.

Case Date:

10/24/2017

Our community has a broken storm drain that needs repair. It is located at the end of W. 12th St cul-de-sac and is supposed to run down the hill on city property between mine and my neighbors houses to N. Orris Dr through underground pipes. However, it just sprays out near the top of the hill from a broken pipe down the rocky hillside and through the dirt and straw (recently put there by the city (Adam Wason after the stairs and path were removed), creating a mess. Furthermore, a lot of that polluted water floods mine and my neighbors properties. Due to the lack of rain, this has not become a big issue but since we are moving into a wetter season, we are driven to get this problem resolved ASAP.

Case Date:

10/27/2017

I want to let management know what a great employee Debbie Miller is. We recently had our well water tested at the Dillman Lab and she assisted us with the process. She was so helpful and friendly, a great person to be representing Bloomington!

Case Date:

10/28/2017

on the side of the square that has the restaurants king-dough and the owlery, at the alley in the middle of the block, there is a constant little stream of water going out onto where pedestrians are walking on the sidewalk, so there's a leak somewhere. i have noticed this for several months, & with winter soon, it will freeze & be a hazard for slip&falls. thanks

Case Date:

11/7/2017

During Sunday storm, water runoff on Madison Street between 6th & 7th flooded into my commercial space (212 N Madison). It climbed a foot up the exterior of the building and flooded comletely to the back of the building, jeopardizing thousands of dollars in equipment and stock. It appears that the sidewalk tips toward the building, and so that once the water crests over the sidewalk, it is pushed into our space. It seems to me that the issue with the sidewalk is the city's. Further, I wonder if there is anything that can be done to ensure the functioning of the sewer, which is the problem at the base of the flooding issue. I know two other spaces on that block also flooded. I don't have a photo, but can secure one from my landlord if needed. Many thanks for looking into this. Jane

Case Date:

12/3/2017

Water pipes were services at a home nearby, Road was torn up and then left in a total mess. fix was made very poorly and left a hazardous uneven surface

Case Date:

12/8/2017

possible water-main break. at the intersection of walnut & 6th st, there's a lot of water on the street that is freezing which could cause cars to slide.