Case Date:

1/21/1998

cUSTOMER SAID THERE IS SOMETHING "STICKY" IN THE WATER. WATER TESTED OK.

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

1/21/1998

MR. SHRINER COMPLAINS THAT HE HAS CALLED THREE TIMES (WE HAVE NOTE OF TWO CALLS) ABOUT FILLING A LARGE HOLE BESIDE THE WATER METER. ACTUALLY, THIS IS A WATER VALVE BOX AND WILL HAVE TO BE STRAIGHTENED BEFORE WE CAN FILL IN HOLE.

Case Date:

1/21/1998

low water pressure

Case Date:

1/19/1998

NEEDS AN EMERGENCY WATER SHUT OFF HAS A LEAK

Case Date:

1/16/1998

LOW WATER PRESSURE UPSTAIRS.

Case Date:

1/9/1998

WATER STANDING AROUND SEWER CLEAN OUT. WANTS TO KNOW IF IT IS SURFACE WATER.

Case Date:

1/9/1998

CONTRACTOR FOR SMITHVILLE TELEPHONE HIT WATER MAIN

Case Date:

1/8/1998

Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.

Case Date:

1/8/1998

CUSTOMER HAS SMALL WHITE COLORED BITS IN HER WATER. ADVISED CUSTOMER IT WAS CALCIUM CARBONATE FROM OUR CORROSION CONTROL PROGRAM.AFTER VISIT ON 01/13/98 ADVISED CUSTOMER TO TRY TURNING OFF THE WATER SOFTNER AND FLUSH HOT WATER AT MASTER BATHROMM FOR A WHILE TO SEE IF THAT WILL SOLVE PROBLEM. 01/19/98 - checked with customer. Perhaps some small improvement. Will check back in a week.