Case Date:

9/7/2021

Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.

Case Date:

10/14/2021

Home owner has excessive growth in back yard. Home owner also has two untreated, unfiltered, and un-serviced pits in the back yard that fill with rain water and are left standing. Referred to as "ponds". This has caused an increase in critters and bugs in the area. I would like this request to remain anonymous please...

Case Date:

10/19/2021

On the north side of the newly-paved 7th Street, between Dunn and College Avenues, there are numerous locations where sewer and water drain covers are sinking into the ground...it is excessively bumpy, hazardous and only going to get worse unless addressed immediately.

Case Date:

4/13/2022

Our alley way floods when there are heavy floods. The neighbors who share this alley are concerned and ask for the city to assess this situation and find a solution. Please contact me for more information. One of the neighbors has a video to share of the water flow. Thanks

Case Date:

4/24/2022

On Friday April 15th, 2022 around 7:35am I was driving through the intersection of W Second Street and S Adams Street in which there was a city water access hole without the lid resulting in a popped/flat tire on my front passenger side. I was wondering if the city could reimburse me for my auto repair bill considering the cause of my flat was a city water access hole where no lid was present.

Case Date:

4/25/2022

In reference to the entire bay of E Linden Hill Drive. The street paving is in disrepair due to years of wear and several water main breaks. Patch fixes have been done in past but full repair of this street. Request place to know when the street will receive a new hardtop covering as the adjacent street (The Stands Dr) did in recent years?

Case Date:

5/13/2022

In February a water main burst and was promptly repaired. The hole has been filled but complete resurfacing has not been done. When can residents expect this to be completed? Thank you.

Case Date:

8/8/2022

8" water valve cover popped off at Hillside & Dorchester. Eastbound lane of Hillside. Cover at base of stopsign/streetsign SE corner of intersection. This is the 3rd time I've reported this in just over a week (1st 2x's by phone). Why don't you replace with a cover that can be LOCKED DOWN to keep it in place?

Case Date:

8/26/2022

What IS GOING ON? I reported a water valve cover missing over 3 weeks ago on 1800 E Hillside Dr at the corner of 1500 S Dorchester Dr. You have an 8" hole in the road & right at school bus stop.

Case Date:

10/31/2022

I reported this issue back in April. No one has touched it. There is a massive track about a foot deep right off the edge of the road. It is constantly full of mud and water that worsens every time it rains. Please take care of this before winter!!