Case Date:

3/21/2019

The cover for the water line running to my house (purchased last August 2018) is broken in half. Could you replace it?

Case Date:

10/3/2022

I am the new owner of the property. Need to know where the main water shut off valve is located.

Case Date:

4/16/2021

My water meter is not on my property. It is located in the same hole as my neighbors who live at 2526 S Rogers. When the houses were constructed, the water meter was in their backyard. They remodeled adding a building and turning their yard into a driveway for the many vehicles they own. Their two Food Trucks, parked cars, food truck supplies and other items are in the location of the water meters. I have no access to their property. I have always wondered if my water read was correct. I live in a 900 sq ft home and am the only one living here. They have many many residents of their home, at least 6 or 7. At least7 or 8 vehicles use their driveway and park in the little yard they have left. I'm worried that where the meter is located may be making my meter read high. I would appreciate your investigation and a call with the results. I can't include a phoy As the meter is in their driveway.

Case Date:

10/6/2022

A contractor (5 Star Electric, hired by Duke Energy) for fixing a power line to the city light in front of my house broke the main water supply pipe on Aug 23, 2022. They fixed it, but the water has been leaking since then. After closing the main water valve in the house, the water meter number goes up slowly.

Case Date:

1/8/2019

My water pressure is low.

Case Date:

4/3/2019

Low water pressure. I tried to schedule a pressure test, but too many days of freezing temps. Let's reschedule. Thanks!

Case Date:

5/22/2022

Mowing service hit the water meter with the mower on 5/22/22. Needs to be replaced.

Case Date:

3/21/2020

After our new meter was installed, there appears to be standing water around the meter. I think it should be looked at for leakage.

Case Date:

1/17/2020

The faucet in the kitchen sink is clogged, with very low water flow after the smart meter installation.

Case Date:

5/1/2021

Last year the water meter was replaced in the street on Eastside Drive. Since that time the water pressure in the house has decreased significantly. I have called numerous times for the utilities to come and fix the problem to no avail. I've received no response. Last week, we had a rental inspection at the house and was told the water pressure needed fixed in order to pass inspection. Is there anyone available that can look at the problem that is not in the house, but in the street? Help us please!!! Thank you!!!