Case Date:

4/22/2014

Customer wants supervisor over sanitary sewer to phone him. He says water from sewer is flooding his basement.

Case Date:

12/12/2023

This is more likely a Watermain problem, but there’s an overflow at this water valve access

Case Date:

9/3/2018

Both 423 S. Jordan and 424 S. Jordan (directly across the street) are having slow rate of drainage into the sewer. Two weeks ago our house (423 S. Jordan) which has a newer PVC drainage line connecting to the main was cleared and no major blockages noted by the plumber. Now that both sides of the street are experiencing the same problem, suspect the problem maybe in the sewer line under the street. There is also some water visible in the street against the curb at 424 S. Jordan that could be related (there has been no precip today).

Case Date:

8/3/2016

At 7th & Madison, a manhole lid has water gushing out of it.

Case Date:

10/8/2014

I have attempted to call several of the numbers listed on your website and have not had any success. I am trying to report a leak that needs to be addressed outside of our property located at 10047 Linden Ave. There are several valves under large metal plates that are overflowing into the street. We are requesting assistance with shutting them off and repairing them. We believe that those are water lines owned by the city. I would appreciate it if someone could contact me regarding this matter. I would appreciate any help you could provide.

Case Date:

4/12/2017

Issue: Sewage backed up into two homes under our management: 1. 1403 West Allen Street 2. 1405 West Allen Street Significant amount of toilet paper and feces was deposited in basement. Had to be professionally removed and disinfected. Question: Did the City flush or work on lines near or around the Allen Street Properties recently? Is this a normal occurrence? The pipes appear to be clear now, water runs through freely.

Case Date:

2/14/2024

Grandview Hills Neighborhood Association report for sewerage on 3617 Post Rd. This report is on behalf of our neighborhood. I have been in contact with Shian'ah Cox at the Health Department regarding a sewer leak on Dec 18, 2023. She came out to take a test. She let me know that the she needed assistance from the Water Utilities to give her access or for them to take the test themselves. As of yesterday Feb 13, 2024 she let me know that she still has not heard back from Water Utilities on steps taken, testing, or results. Our neighbor, Bruce Johnson looked back through his emails and notes to offer other timelines to help give some background on what he has been noticing and who he has contacted. "I contacted Alex Gray with the City on 9/25/23 and alerted her to the problem on Post Road. I called her again on 12/5/23. She told me that she remembered the issue and had taken photos of it on her first visit. My notes show that I first identified the leak in April when I noticed liquid around the flower pot (fiber optic access). The problem was caused by the original fibre optic contractors who were first on site in November of 2022. I have been in contact with ALL of the AEG sub-contractors when they started working in our area again in November of this year. I have contacted Hoosier Fiber networks field supervisor Luis Medina on at least 3 occasions by calling him on his cell phone. In addition I have spoken with Russell Lo (AEG supervisor for the work in our area) 2 or more times about this issue. All of the conduit in our neighborhood that was installed in 2022 was abandoned (left in the ground) and all new conduit was pulled in. None of the subs wanted to repair the problem as they did not cause it. Russell Lo told me some weeks ago that "it was repaired". Indeed the flower pot was reset when the new conduit was installed--but it rapidly filled up with effluent. I understand that you have contacted the City Health Department and that they will test the liquid for fecal bacteria. I have attached photos of the liquid in the flower pot plus the site that I took today. In addition I took a photo of the abandoned conduit on Post Road to the East of 3617 near the intersection of Meadowlark. The liquid drains into that abandoned conduit and it has been full for over a year. The street is platted for a width of 40 feet and the flower pot HAS to be on City property. I have personally witnessed liquid bubbling up and out of the flower pot. I believe that the residence is using a pump to get the waste water up to the sewer. Should anyone have further questions they can email me. Bruce W. Johnson" We need follow up on this problem. The photos can be shared by email on request. Thank you, Gillian Field