Case Date:

2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you

Case Date:

5/31/2013

At the southeast corner of 3rd and Woodlawn there is a large pothole that makes it hard to cross at the pedestrian crosswalk. Also, it fills up with water when it rains.

Case Date:

11/22/2017

Question: why do my house plumbing leaks occur when lots of people leave town for vacation? This happens not every vacation, but most of the leaks in my house have occurred like today, at vacation time, or 4th of july, etc. Is it that city water pressure to my house goes up then? Do you try to regulate pressure for this vacation exodus?

Case Date:

3/28/2023

Water is shut off. Please turn it back on. I will pay the $90 fee

Case Date:

5/20/2017

The storm drain between 1019 and 1017 w 6th st isn't draining. Water is flowing on top of it.

Case Date:

2/21/2016

Location 1008 E Thornton Dr.; Public safety/ traffic/ residential parking issue: Large amount of shoulder stone has eroded away due to to water run off from the street. Creating a large rut and beginning to undermine the edge of the steets pavement. (avg. 50'x1'x1') with the stone being washed towards Henderson St. then into the storm sewer system. This issue has been reported on multiple occasions over the last year by multiple residents.

Case Date:

3/13/2020

Water coming out of taps BROWN.

Case Date:

9/6/2022

Water/sewage is coming up into our house from the street. This happened a month or two or three ago, right after the city did some work on the main in the street (2 large spots visible in picture). A plumber confirmed both times that there is no backup between the house and the street, and he got the drain snake/declogger to go into the hole (white on the left side of the driveway/this image near the bottom of the driveway) 21 feet (I have a video, separately showing the measurements) or more both times. This time he wasn't able to get the hole unclogged in the street, so it is an urgent situation for us. We are pretty sure the guys who dug in the street to remain a main caused the issue because we never had a problem before then, and the first backup into the house was a couple of weeks after that this summer. We would like the city to come scope it and fix it ASAP please. The plumber suspects that the jackhammering and digging that the big trucks did in the street caused a partial or full collapse, given where the backup seems to be from what he can tell. Please let us know when you might be able to look at it. We have little kids and really need to be able to use water in the house. Thank you!

Case Date:

8/9/2021

There is a pile of debris sitting along the edge of the road. This is on the east side of Manor Road, where Manor runs between Southdowns and Sheridan as it crosses over the creek. This looks like debris that came from the creek, maybe during a high water time. It just needs to be removed and cleaned up.

Case Date:

8/11/2023

In January 2023, while an optic cable was being installed on our street, the company called Vertical Underground LLC, which we were informed was contracted by the City of Bloomington to do the job, broke our sewer line (along with the lines of many others of our neighbors). We complained to one of Vertical Underground's managers who was working on fixing our neighbor's line, and he informed us that they would fix the problem and that we didn't need to worry. In order to do the repair, they had to break through our concrete driveway to repair the damage and re-pour the damaged section of the driveway. The problem seemed to be fixed for a few months, however, these past weeks, we have been experiencing the same issues that initially led us to the discovery of the damage they caused. That is, our drains are not draining, toilets are not draining and water is returning through the shower drain. We would like to request that CBU send someone to inspect the situation because we believe that the problem was not fixed properly. Thank you.