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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #167669

Water Utility Problems

7400-7598 Whippoorwill Ln, Bloomington, Indiana, 47401

Case Date:
3/4/2019

Newly installed water line was turned on and it is leaking profusely directly from the meter. Shut the water off at street to stop leaking until it can be fixed. The service address is: 7382 S Whippoorwill Ln. Bloomington, IN 47401 Meter location is at the corner of Whippoorwill and Shields Ridge directly behind the row of mailboxes.

closed #157155

Water Utility Problems

778 S Fieldstone BLVD

Case Date:
11/20/2016

Water meter leaking 780 s fieldstone blvd

closed #162511

Water Utility Problems

985 E Buckingham DR

Case Date:
1/24/2018

We had the water meter turned off due to a line break. Our plumber tells us the meter itself is shatter and will need to be replaced.

closed #167891

Water Utility Billing Problems

Bloomington, Indiana

Case Date:
3/26/2019

I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.

closed #147557

City Construction Projects

Indiana University, Bloomington

Case Date:
8/20/2015

Subsidence of manhole cover. (Water) I have seen no less than 3 people stumble due to 1/2" drop. Maybe bevel edge of brick.

closed #160050

Utilities Yardwork

Case Date:
7/10/2017

The lid to our water meter is not bolted down. while mowing last week, i stepped on the lid while turning the mower around and nearly fell in because it's not attached and was laying on top of the canister crooked. it appears to be very rusty. Please have someone check into this. I don't want the lid just sitting there unbolted. it's dangerous when someone steps on it the way it currently is.

closed #161494

Water Utility Billing Problems

Case Date:
10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

closed #153951

Water Utility Problems

Case Date:
7/7/2016

Citizen (Mark Land) apparently contacted Utilities before but was not satisfied with the response-- he missed a water payment because he was on vacation and is upset that the situation cannot immediately be fixed. He already paid the past due balance, but water was shut off. He was told it could be turned back on by 6 or by tomorrow, and he just wants it on sooner rather than later. Call (812) 272-1500. The water is in his wife's name (Theresa Spano)

closed #133970

Water Utility Problems

Case Date:
9/9/2013

Gaven Kelly called about low water pressure, thinks it is due to filter put in meter pit.

closed #138119

Water Utility Problems

Case Date:
5/21/2014

Hello, our water meter lid had a hole in it and seems to be sinking. We are trying to get our yard leveled and would like to know if the meter "pit" can be raised and the lid replaced. Thank you so much for your help. Our address is 3412 E. Olcott Boulevard if you need to go view the problem. Diana