Case Date:

2/7/2018

We are using a lot more water than we should. Would like meter/lines checked for leaks, etc.

Case Date:

3/20/2018

My water for the 5th time in 8 years has been shut off because it was confused with my neighbors. I also believe I have been charged for their water usage. Note they had 4 kids and 2 adults there I am by myself, and yet I had an $80 bill. I live at 2602 South Bryan St. and have been here sense 2009. The other resident was at 2602 ½. This happens after each neighbor moves out. Right now the vacant unit has water in it. This also happened to me about 2 or 3 weeks ago and I thought it was resolved that time. It is Bloomington City Water's responsibility to keep this from happening. I need 3 things from you (1) an apology for having done this so many times. (2) An actionable plan as to what you are going to do to stop this in the future. (3) A review of my utility bill for having been over charged.

Case Date:

4/20/2018

Hello, My name is Lauren McDonald, and I live in one of the units on 1109 South Rogers in Bloomington. There is a water meter in my front yard and the cover was not properly/safely re-attached. This morning I was walking across the yard and stepped on the cover, and my entire leg fell into the water meter. My leg is scraped, swollen, and bruised because of it. I placed the cap back on the hole, but provided a photo below. I spoke to Frank (unsure if his last name) about this issue on the phone, and they are planning to have it resolved. However, I did want it recorded that I was injured because of it. This could have seriously injured a child. I was wondering if you could please confirm receipt and understanding that I was injured because of this. Thank you, Lauren McDonald