Case Date:

5/4/2019

The alley behind 1030 and 1036 W 6th st is in need of additional gravel, water pools in the area during and after rainy days.

Case Date:

1/26/2003

Water leak, no one home. Shut meter off.

Case Date:

3/19/2024

Water was working fine yesterday but i don't get a drop today. The online portal did not say i was delinquent with payment but i paid today anyway. Any clue what's going on?

Case Date:

5/13/2003

ck water in basement

Case Date:

11/8/2018

Water turned off

Case Date:

9/1/2022

There is water seeping out of the ground and onto the pavement on the east side of Oak Street, the alley that runs between 5th & 6th Streets. On the other side of Oak is a fire hydrant. I suspect the pipe is leaking.

Case Date:

5/20/2022

All the storm water runoff from the White Oak Cemetery basin, during very hard rains, cannot be handled by the 4-storm drains near the intersection of 7th and Oak Streets. The excess is diverted through the gravel parking of our neighbor at 1025 W 7th, washing the gravel onto the street. The storm water then turns and washes through the alley between 6th & 7th Streets. It then goes through our carport and yard washing our mulch away in places. Oak street was paved in the past and is higher than the storm drain at 7th and Oak so any excess water has do go through the gravel parking instead of down the street. I would be happy to meet someone to look at this problem. Thanks.

Case Date:

9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.

Case Date:

12/11/1996

Ms. Noel called on 12/11/96 at 2:20 p.m. to complain that her water had a dark yellowish color. She noticed no odor but did not taste the water to see if it tasted peculiar.

Case Date:

1/8/2018

Our water hasn't been working since Sunday. The employee who came out then said the pipe was frozen from meter to main and that a crew would be out. A crew has not been out today and I am trying to find out when one will be and when we can expect to have water on again.