Case Date:

4/3/2019

Low water pressure. I tried to schedule a pressure test, but too many days of freezing temps. Let's reschedule. Thanks!

Case Date:

10/6/2022

A contractor (5 Star Electric, hired by Duke Energy) for fixing a power line to the city light in front of my house broke the main water supply pipe on Aug 23, 2022. They fixed it, but the water has been leaking since then. After closing the main water valve in the house, the water meter number goes up slowly.

Case Date:

4/16/2021

My water meter is not on my property. It is located in the same hole as my neighbors who live at 2526 S Rogers. When the houses were constructed, the water meter was in their backyard. They remodeled adding a building and turning their yard into a driveway for the many vehicles they own. Their two Food Trucks, parked cars, food truck supplies and other items are in the location of the water meters. I have no access to their property. I have always wondered if my water read was correct. I live in a 900 sq ft home and am the only one living here. They have many many residents of their home, at least 6 or 7. At least7 or 8 vehicles use their driveway and park in the little yard they have left. I'm worried that where the meter is located may be making my meter read high. I would appreciate your investigation and a call with the results. I can't include a phoy As the meter is in their driveway.

Case Date:

10/3/2022

I am the new owner of the property. Need to know where the main water shut off valve is located.

Case Date:

3/21/2019

The cover for the water line running to my house (purchased last August 2018) is broken in half. Could you replace it?

Case Date:

9/12/2019

City utility worker informed me that water usage has increased from 1000 gal/mo to 12,000 gal this month. I am concerned there is a leak somewhere. There was a line break nearby at 2252-2260 E Cape Cod Dr, 47401. Meter pit inspected 9/17/19. Valves on at meter. Meter not moving. No sign of leak at time of inspection.

Case Date:

6/27/2020

I accidentally ran over the water meter when I was mowing. It shattered the smart meter in the lid. It needs to be replaced.

Case Date:

3/26/2020

There is a 6" hole in a cast iron cover for water utilities access.

Case Date:

11/9/2019

Hi there, I was looking at our water bill for this past month and it seems to be off. For the past year our water consumption was between 2-4 thousand, and the past month and the month before they were significantly higher. Would you be able to tell me if they came out and metered it for the month of October or if that was an average? If the 6 thousand is what they actually metered then I am afraid we have a leak going on as we have definitely not used double the amount of water that we typically use.

Case Date:

12/13/2023

Only three tenants at the location, but water usage is 11k gallons. I suspect some sort of water leak, as tenants aren’t taking 5 baths a day. Would like to get the water meter checked, if there’s no leak. I will also contact the rental agency. Let me know via email or call. Thank you.