Case Date:

2/18/2018

I am the owner-occupier at 1604 E University St. January 8-10, a water line had frozen and was repaired under the gravel alley that leads to the driveway/parking spots at the back of my house (and 3 other residences). At the conclusion of the repair, the two large holes that had been dug to access the water line had been filled in and some new gravel was spread over them. I do not believe that enough gravel was replaced, as the alley is now incredibly uneven and there are several large low spots that make it difficult to navigate, especially in the recent icy/snowy conditions. Is it possible for the City to add some more gravel to the alley?

Case Date:

3/30/2017

There is a really big hole at the corner of East Thornton Drive and South Covey Lane - it gets bigger with each rain (water runs down the hill off Thornton). Do you think that this can be patched soon before it gets much worse? Thank you so much.

Case Date:

8/10/2017

Us and our neighbor are experiencing a lot of air in our water lines the last two days.

Case Date:

1/3/2018

I do not have water in my house.

Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

Case Date:

6/1/2018

The water valve in the street at the intersection of University and Eastside Drive is leaking again. The City fixed this once last year, and the surface around the valve has been subsiding lightly since. There is a puddle of water that makes the subsidence stand out clearly. You can see the water run-off going down hill towards Second Street.

Case Date:

8/31/2017

During heavy rains, like this past tuesday, our driveway takes all of the storm run-off for the street because it has a reverse slope. This ends up flooding our garage and basement. We have installed extra drainage at the front of our garage and our neighbors have had an extensive gravel drain system landscaped that runs between our houses to help divert the water from the street as well. However, because of the extent of the water our two houses are taking for the street, we need the help of the city fully fix the drainage situations. Even with all the work that has been done, the water still pools in front of our driveway on the street and there is extensive erosion on the road. If photos are necessary I can take them during the next rain event. Thank you.

Case Date:

11/2/2017

Attn Phil/ and ED, I have doubts a foot more will be deep enough. I have heard the roar of racing water in my backyard. It has moved some of the 30 to 40 pound stones I have placed to slow the erosion. Please consider a deep ditch. Thanks

Case Date:

9/8/2015

Would like to know when water bill is due. I have not received any notice yet.

Case Date:

6/4/2015

Please indicate if you have any current or archived records pertaining to current or historic septic tank systems, monitoring wells, drinking water wells, underground or aboveground storage tanks, hazardous waste storage or disposal, or any other records of environmental significance. Thank you.