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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #159240

Water Utility Billing Problems

Case Date:
5/29/2017

Hello. My name is Seung Jae, Lee and my accout number is 49236-012. I left US on May 11th and I submitted terminating my water service as well. I have a question that I paid rest of my payment when I left my renting house(address : 2789 E.Bressingham Way, Bloomington, IN, 47401) but I found out that there is about $73 in my account. So is this amount of money belongs to me or next person who rent the house that I lived? If you let me know how I can solve this problem, it would be great. Thanks.

closed #160147

Water Utility Billing Problems

Case Date:
7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

closed #160176

Water Utility Billing Problems

Case Date:
7/19/2017

I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.

closed #160292

Other

Case Date:
7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

closed #161490

Water Utility Problems

Case Date:
10/10/2017

got my water bill and it says we did not use any water for 37 days. I believe this is a mistake because we have been home.

closed #161493

Water Utility Billing Problems

Case Date:
10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.

closed #162112

Water Utility Billing Problems

Case Date:
1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

closed #152767

Water Utility Billing Problems

Case Date:
5/7/2016

tried to pay water bill online every month but says my info not write your online payment sucks

closed #153081

Water Utility Billing Problems

Case Date:
5/23/2016

Hello--I moved from 933 N Jackson St, Bloomington IN last August to my current address at 911 W 6th St, Bloomington IN. I have not received a final bill for my old address, so looked online and it indicated my balance is $0. I need to transfer the water to my name at my current apt and wanted to make sure I do not have an outstanding bill that is not reflected online. Please let me know if you can. --Lori Canada 812-679-6266, SS# 307-04-6684

closed #126757

Water Utility Billing Problems

Case Date:
6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.