Case Date:

6/12/2020

Hi. I just want to say that I really appreciate the Adopt-a-Drain program. I was told about it by a city worker named Kriste. Anyway, I've complained for years about the storm drains on Blair Avenue. They get clogged (mostly by grass clippings from people mowing) and then the rain doesn't drain well. For years I said, why doesn't the city clean these? I was annoyed about it because the water would carry seeds and dirt, which would collect in my gutter, and then the next thing I know I have to mow my gutter! lol! So for the past four years I've been cleaning out my gutter, muttering to myself about the drain, and then every now and then cleaning it out, too. When I heard about Adopt-a-Drain, I realized that I could handle that task for two drains on Blair Avenue that impact my yard. Kriste also taught me that the city has over 12,000 drains, far too many to handle without some help. So, now I know that I can help, and I'm glad to do it. Great program!

Case Date:

1/3/1999

WANT EMERGENCY WATER SHUT OFF

Case Date:

11/8/2018

Water outage. We are up to date on payments.

Case Date:

7/13/2021

The storm water inlet looks like it is washing away under the grate cover and have a sinkhole and erosion problems on the back side.

Case Date:

6/8/2020

MY NEIGHBOR JUST INFORMED ME OF WATER IN THE ALLEY THAT LOOKS LIKE ITS COMING FROM UNDER MY YARD AND RUNNING KIND OF FAST. HE SAID IT WAS THE THIRD TIME SEEING IT. I'M NOT SURE IF IT IS A BURST PIPE IN MY YARD OR ONE UNDER THE HOUSE. IT DOES MAKE SENSE BECAUSE MY WATER BILL WENT UP $20 IN MY MAY WATER BILL

Case Date:

6/12/2020

MY NEIGHBOR JUST INFORMED ME OF WATER IN THE ALLEY THAT LOOKS LIKE ITS COMING FROM UNDER MY YARD AND RUNNING KIND OF FAST. HE SAID IT WAS THE THIRD TIME SEEING IT. I'M NOT SURE IF IT IS A BURST PIPE IN MY YARD OR ONE UNDER THE HOUSE. IT DOES MAKE SENSE This problem is still occurring. It only happens when I do laundry. Is there possibly a map of pipes so we could find which one is leaking?

Case Date:

12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

Case Date:

12/31/2001

BASEMENT HAS A FT OF WATER IN SO DOES NEIGHBOR

Case Date:

6/27/2019

No water pressure

Case Date:

1/25/1999

Customer telephoned 11:00am, 1/25/99. Requested copy of CBU drinking water data for a project his company (Star Enterprises) is working on for NASA. Faxed copy at 11:10. Customer received and called to say he would be by to pick up a hard cpy. Customer provided hard copy of data with a cover letter at 12:00, 1/25/99.