Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

4/18/2019

Help - Runoff backup issues! Insufficient runoff drainage on the East side of S. Meadowbrook Dr in Parkridge East between 111 S. Meadowbrook drive and the 101 S Meadowbrook Dr causing significant backups and flooding for residents. Particularly the runoff drainage ditch is blocking the culvert in front of 111 S. Meadowbrook. Picture attached. Request the drainage ditch be deepened in this area so that the culvert is unblocked and provides sufficient slope to keep water flowing toward E. Morningside runoff drainage.

Case Date:

9/26/2016

Customer wants a curb built due to rain water running into his garage.

Case Date:

5/20/2017

The storm drain between 1019 and 1017 w 6th st isn't draining. Water is flowing on top of it.

Case Date:

7/6/2016

three years ago when we had a water main break they tore up this section of my yard and it was under the street. It has never grown grass. Twice I have them come back and put more seed on it asked for soil (which never happened) only sees and straw. This spring I put on 10 bags of garden soil and grass seed. And it had just started to grow. When this rain came and washed it all away. I would like the city to put sod in. after 3 years and 2 to 3 inches of soil and sod still missing it seems to be the only solution!

Case Date:

11/4/2013

Customer says water is coming into basement from underground, not sure why. Please check on this.

Case Date:

11/14/2013

Hole in the ground by loading dock has water running out of it.

Case Date:

9/11/2014

Drain pipe under the drive is bubbling out water.

Case Date:

9/22/2014

Grass is growing around the storm drain and water is not flowing into it.

Case Date:

9/29/2014

CBU removed portion of sidewalk to fix water line. Sidewalk never repaired.