Case Date:

2/26/2020

I am a homeowner with storm drainage infrastructure running alongside and underneath my yard. The majority of the Cascade Neighborhood drains though here and the conduit along Skyline is crumbling and heavily damaged. This needs to be repaired in order to accommodate the volume of water now common in our storms. Further, I am concerned that the underground portion is compromised. I see several sinkholes in my yard from subsidence. There are actually two conduits running though - one from alongside my yard, and another that runs from across the street in my neighbors yard. Additionally, there was a portion of erosion along my back fenceline that had eroded around a city sewer access point. Since the city came to fill this, I have had flooding in my garage - correlated to this directly. I have owned my home for over 10 years and am noticing the impacts of hydrostatic pressure in my basement - am issue I’ve never had before. I am concerned that the many city lines that run though my yard are compromised- leading to this problem. I would greatly appreciate meeting with a utilities manager to discuss these issues and have a scope of these lines performed.

Case Date:

3/17/2020

The new builders on the corner of Covenanter Drive and High Street installed a pipe last week. Our concern is that the pipe was not installed low enough to keep the flow of water continuing to High street and beyond. With the rainy season coming...we are concerned that the pipe will make water back up on our property. The city just spent two weeks closing off High street to fix this issue and now we are concerned that the new builders have just put something in (but not properly installed it) so they could have a little rock culvert to get to their property off of Covenanter Drive. I sent an email to Vic Kelson and Brandon Prince on Thursday, but never heard back from them. I am writing again because we would like this matter to be taken care of now before they get more involved with building and it is too late to fix the problem. I would appreciate if somebody would get back with me on this matter. Thank you.

Case Date:

5/29/2020

Water doesn't drain at all at this drain site. It pools in the street, and runs downhill overwhelming the drainage capacity on the other side of the circle down by 170 E Sunny Slopes Dr.

Case Date:

4/6/2021

There is a drainage issue outside our neighbor’s home that is running in front of our home as well. The standing water has been there for about a year, is disgusting and has an odor that smells like fish. I am concerned about our children getting sick from getting this contaminated water on their hands and body. This is located on the cul-de-sac of S Bay Hill Court in Fieldstone Subdivision - specifically in front of 431 S Bay Hill Court. I am requesting someone come take a look, identify the leak, and please fix the issue. Thank you, Brittney Raderstorf

Case Date:

6/2/2021

I am having an issue with my front ditch flooding every time it rains. This picture was taken today (June 2nd, 2021) during the light rain we experienced throughout the day. When we receive heavy down pours or rain for multiple days the runoff storm water puts my mailbox post underwater. Which, over time, rots the post (I have recently had it replaced). When the front yard does flood the water travels across the road in a 30-40 foot wide swath, several inches deep. When dry, the culverts (under my driveway and the one going under the road) can be observed as 95-100% silted in and obstructed. I have noticed over the past couple of years where the city has had the utilities marked and the culvert marked going under the road. Other culverts in the Park RIdge neighborhood have been replaced or repaired except for the one in front of my residence. I would appreciate an update on when this issue will be addressed.

Case Date:

6/19/2021

We have had a drainage issue here for 20 years and I have asked for help many times and no one will do anything to help us. Our grate is a poor design and gets clogged by yard debris from areas of the neighborhood and caused our area to flood. Tonight we were home to pull the grate to allow for water to recede and not go further into our garage to our house. Would someone please listen to us. We have reported this several times and also in person. We are afraid to be away from our home if there is a serious storm in the area.

Case Date:

7/8/2021

The swale to the west side of our home overfilled as storm water was backed up at the street drains which then flooded the window well to our basement on June 18-19. Although our yard is regularly flooded during heavy storms, the west swale was designed and dug by the City to carry excess water to the street. We believe this swale needs to be dug deeper and lined with rock to stop erosion from occurring to prevent future flooding of our basement. Please send an engineer to evaluate. This problem has been reported several times.

Case Date:

10/24/2021

two properties above us the road all the water on the road goes into the yard comes down toward are house crossing on road since it is all down hill into the neighbors beside us into my yard. it drains.in front of my garage and runs on my . about 3 to 4 inches of water on my side walk .side walk. also the road south of us also runs in neighbor east of my house also runs runs to my house. South of me there is a a large building about 40 feet long that doesn't have gutters it runs down across the road on neighbors which in turn runs toward my house. II have pictures to send in the mail which I wi8ll need to send you because I don't know how to send them in the mail. I have spent 400.00 to put a ridge to keep from running in my yard. I also had a drain dug in my drive about 4 feet from the fence running about 2 foot deep running toward the drain in the back of my house that cost me 650.00. I will write on the back of the picture that will explain what they are for when I send them thank you and I will write on the back . Also in front of garage my small car is on ramps so the water will not get my brake shoes wet and i have to not park my other car about7 feet from the garage so i can;t park a car behind my car. Thank you for taking the time to read John Arthur

Case Date:

2/23/2022

At the dead-end of 13th Street where it does not connect with Madison Street, there appears to be no drainage route for water to leave. During rain, it ponds, blocking the sidewalk and the road. The pond remains well after the rain stops. Can some provision for drainage be provided?

Case Date:

3/31/2022

Flooding/Standing water accumulates between the street and our fence. Looks like this may be part of the easement. This photo was taken in January, but it is a continuous issue whenever it rains. Can you please contact me to discuss this? Thank you!