Case Date:

3/17/1998

SEWER PIPE WAS CRUSHED BY WATER LINE INSTALLED OVER IT

Case Date:

3/16/1998

NO WATER

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

3/11/1998

NO WATER

Case Date:

2/26/1998

bAD TASTE IN WATER.

Case Date:

2/25/1998

HIGH WATER PRESSURE

Case Date:

2/24/1998

WATER BACKED UP FROM STOOL WHILE CITY TRUCK CLEANING SEWER LINES EARLIER TODAY.

Case Date:

2/24/1998

Ms. King called and said that she knew water was turned off at 323 S. Grant for work by T&D; however, the trucks are gone and she still has no water.

Case Date:

2/20/1998

CUSTOMER SAYS WATER HAS SUDDENLY DEVELOPED A BAD TASTE. WOULD LIKE IT TESTED. SAYS HE HAD SOME PLUMBING WORK DONE 2 MONTHS AGO? SG CALLED DS AND ARRANGED SAMPLE PICK UP.

Case Date:

2/18/1998

HIT WATER LINE AS THEY WERE EXCAVATING.