Case Date:

7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

Case Date:

10/10/2017

got my water bill and it says we did not use any water for 37 days. I believe this is a mistake because we have been home.

Case Date:

10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.

Case Date:

2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this

Case Date:

2/21/2018

We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.

Case Date:

3/2/2018

There is ABSOLUTELY no way we used this much water in a month. This is a 1100% increase month-to-month in our bill from January to February. Our meter has to be reading wrong!

Case Date:

3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

Case Date:

3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

Case Date:

3/19/2018

Hello, last month I received a water bill of incredible cost due to my apartment having a major leak in one of its toilets we were unaware of until the bill had arrived. Our property manager and his maintanence team was able to resolve the problem and the proof that is in the attached image. I am wondering if there is any possible way to have a reduction in its cost! Thank you.

Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?