Case Date:

7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

Case Date:

7/19/2017

I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.

Case Date:

7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

Case Date:

7/28/2017

On E second Street parallel to the footbridge near Anita there is a water meter cover that has not been raised to the level of the street which makes it feel like you are driving over a pothole.

Case Date:

8/1/2017

We would like to request that our company, Superior Tank Company, Inc., be added to your bidders list for any upcoming water storage tank/silo projects. If we can be of further assistance, please do not hesitate to contact us. Superior Tank Company, Inc. is a full service tank company specializing in inspecting, cleaning, painting, repairing and dismantling water storage tanks and silos. We take special care in keeping you in compliance with OSHA, NFPA, and AWWA.

Case Date:

8/29/2017

911 S Rolling Rock Old landscape rocks piled near road for 2 months. Rocks are falling in street. Also bucket with weeds and water next to rocks for same amount of time

Case Date:

9/5/2017

I recently purchased a house in Bloomington and have noticed that I have a spot in my yard that is saturated with water. Even when we don't get rain for weeks the grass is still socking wet. I am not sure if this could be a possible leaking pipe in the ground. The only effected area seems to be about a 5 square foot area on the right side of my house.

Case Date:

9/7/2017

There is a dog which appears to be in need of food and water - pacing inside a fence on the east side of S. Henderson St. between Thornton and Moody. The dog has been doing it for several hours. Thank you.

Case Date:

9/12/2017

There is a loose sewer or water cover on the road on W Patterson St between where it intersects with S Madison St and S Rogers. It is loud and disruptive through all hours of the day and night with every car that drives over it and is a potential safety hazard. This has not always been so noisy so it must have come loose or not properly secured recently. Could this please be secured ASAP? Thank you.

Case Date:

9/15/2017

We have an open culvert in our yard that drains rain water from the other side of the street and it seems to be eroding my property. It was suggested to me that I contact the city to see if I can get assistance in fixing this problem.