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City of Bloomington, Indiana

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closed #166290

Water Utility Billing Problems

Case Date:
10/23/2018

I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!

closed #166390

Sidewalk & Curb Complaints

Case Date:
11/1/2018

The sidewalks on the west side of rogers just south of Bloomington Iron & Metal (about 9th street) flood when it rains. A stream flows out of BIM at the south side of their driveway, across the driveway cut for the gym, and then across both driveway cuts for the big one world parking lot. When it is raining hard, there is no way to traverse the gym driveway without standing in 3+ inches of water. Did you know BIM is a superfund site?

closed #166850

Sidewalk & Curb Complaints

Case Date:
12/14/2018

Sorry if this is a repeat, I'm having a devil of a time with the website. This is a follow up to ticket #166390, in which Phil Peden indicated he wanted to see it when it rains. This is a view to the west from the sidewalk on the west side of Rogers St at about 9th street, between Bloomington Iron Metal (right of photo) and 501 N Rogers. The two problematic tributaries are labelled in the photo. They meet just to the left of the photo, which is exactly where the sidewalk crosses the 501 N Rogers driveway, and they flow south from there. Tributary A runs eastward along the north side of the pavement there, and then fans out where the pavement seam starts, and poses the larger problem because it is too wide to step over. Tributary B handles a large volume of water, but in light rain you can hop over it onto a manhole cover (marked "communications") that is just to the right of the photo. If a trench was dug in the dirt along the north side of the asphalt, extending all the way from the fence to the sidewalk, then A and B could probably be forced to join directly at the photographer's feet. Then it is just a matter of digging a trench under the sidewalk to the existing (and dry) rain gutter just behind the photographer. Thank you!!!!

closed #168727

Potholes, Other Street Repair

1903 E Winslow RD

Case Date:
5/30/2019

Reported a water main break on or about April 20, 2019 that resulted in road damages that have not been fixed.

closed #159849

Water Quality

Case Date:
6/24/2017

the water quality on the west side is below deplorable. especially since the fire Saturday morning! I do know about the water quality problems on the southwest side how long did you think it would take to get to the west side? I can get better water straight from the lake. the water smells like a bathroom door on a tuna boat!!! I will go to the state if something isn't done and quick!! get ride of the waste water piece of crap that is in charge of water quality and get someone that knows what they are doing!!! 700pm 6-24 2017 the news works wonders against your pencil entries on state reports

closed #160016

Potholes, Other Street Repair

Case Date:
7/6/2017

We own a house located at 1222 S Stull Ave. There is a very large drop off from the street to the yard area due to erosion and water flow. It is very difficult to park a car along the side of the street. I see where other adjacent property owners must have experienced a similar issue in the past and the area has been filled in with asphalt. Is this something the street department can review and advise on options? Thanks and please advise.

closed #160050

Utilities Yardwork

Case Date:
7/10/2017

The lid to our water meter is not bolted down. while mowing last week, i stepped on the lid while turning the mower around and nearly fell in because it's not attached and was laying on top of the canister crooked. it appears to be very rusty. Please have someone check into this. I don't want the lid just sitting there unbolted. it's dangerous when someone steps on it the way it currently is.

closed #160147

Water Utility Billing Problems

Case Date:
7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

closed #160176

Water Utility Billing Problems

Case Date:
7/19/2017

I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.

closed #160292

Other

Case Date:
7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!