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City of Bloomington, Indiana

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closed #171297

Water Utility Billing Problems

1818 S Maxwell ST

Case Date:
12/27/2019

Our water bill is way higher than typical. I have looked for a running toilet and checked in the house for a water leak but I'm not finding anything. Is it possible that the leak could be outside?

closed #171473

Water Utility Problems

702 E Pepperridge DR

Case Date:
1/17/2020

Our water supply is not functioning. No water from the taps. 702 E Pepperridge Dr, Bloomington 47401

closed #171519

Water Utility Billing Problems

209 S Fairview ST

Case Date:
1/23/2020

account: 34550-003 meter: 94833609 While our statement indicates we usually use between 1,000 and 2,000 gallons of water per month, our bill indicates we used 4,000 gallons in November and 7,000 gallons in December. meter no: 94833609 11/18-12/09 7000 gal 21 days 2 people We inspected our crawlspace for leaks or points of usage and our convinced there are none.

closed #171586

Water Utility Billing Problems

405 N Rogers ST

Case Date:
1/29/2020

the website for paying the water bill is not working

closed #171587

Water Utility Billing Problems

3941 S Bushmill DR

Case Date:
1/29/2020

Ever since utility update work has been done to digital reading, water bill went up. Water bill used to be less than $50. Now it’s over $100. I need someone to come and identify what the problem is. 3941 S Bushmill Dr. Bloomington,In 47403

closed #171901

Water Utility Billing Problems

2713-2759 E Garden Path, Bloomington, Indiana, 47401

Case Date:
3/2/2020

I have had CBU for 2 years my water bill never exceeded $50. My utility bill this month was increased 50% to $100. I am a senior citizen I have not changed my water or sewer usage. I would like to know why such a large increase. Please advise Vera Gayheart 43951-013

closed #171937

Website & Web Services Feedback

3611 S Bainbridge DR

Case Date:
3/6/2020

water bill

closed #172251

Water Utility Billing Problems

400-598 W Amaryllis Dr, Bloomington, Indiana, 47404

Case Date:
4/16/2020

We got left a notice on our door stating that our water meter was creeping and that we should contact maintenance. We contacted maintenance and they stated it was likely due to new meters being installed. Our bill this month is 3 units higher than our bill has ever been before and we are beginning to wonder if the meter issue is related at all.

closed #173230

Water Utility Billing Problems

1720 E Devon LN

Case Date:
8/2/2020

My utility bill for account 7559-002 for period 06/01/2020 to 07/07/202 shows water usage of 82000 gallons. In all previous periods for the year, the usage never exceeded 4000 gallons. There were only three people living in the house during this latest billing period. A new water meter was installed during this billing period by your company. There appears to be a problem here. There is no way the water usage being charged for was actually used.

closed #174546

Website & Web Services Feedback

Case Date:
1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.