Case Date:

9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

Case Date:

9/29/1997

LOW WATER PRESSURE

Case Date:

9/29/1997

WATER LEAK

Case Date:

9/27/1997

WATER LEAK

Case Date:

9/26/1997

LOW WATER PRESSURE

Case Date:

9/26/1997

LOW WATER PRESSURE

Case Date:

9/26/1997

DIRTY WATER

Case Date:

9/25/1997

LOW WATER PRESSURE

Case Date:

9/25/1997

LOW WATER PRESSURE

Case Date:

9/24/1997

Customer has noticed recent fluctuation in water pressure at his business (Grease Monkey). Customers using water fountain have problems. Water pressure is low then water shoots way up in the air.