Case Date:

3/28/2023

Water is shut off. Please turn it back on. I will pay the $90 fee

Case Date:

3/3/2023

Hello, I am writing you again to address the storm water issue we have in front of our property. It has been almost a year since the process of fixing this issue has started and it is becoming frustrating. We have been very patient, and we understand that there are priorities in the city but if this issue is not addressed the road will continue to erode and soon we will not be able to access our driveway. As I stated, we started the process in March 2022; we waited until September and submitted another ticket UReport 181323; this time the crew came and did some work (since we did not receive any information, we did not know if they are finished by the way they left the project for the past few months). I wish I could attach more photos of the "finished " project. Anyway whenever they cleaned the trench, the asphalt was scraped, and everything was left as is and every time it rains all the dirt and sediments go in the culvert clogging it. The rain today made everything worse, the culvert is clogged and the water is again on the street. It is extremely frustrating and disappointing. Below is the first email we sent on March 14, 2022 Hello, We are contacting you with hopes of getting some advice regarding the storm water stream that runs along E Vernon Ave in Matlock Heights neighborhood. There is a storm/ rain water stream( path) that runs under N Dunn Rd , goes west on E Vernon Ave and under Fritz Dr and eventually goes into a larger creek. Over the past few years this pathway has been deteriorating with some of the road erosion happening right before the water goes into the culvert under our driveway. The previous owner of our property added some rocks and blocks but it does not solve the road erosion problem. We are needing guidance and help since we do not know how to address the erosion and also the public road. Thank you for all your help! Mihaela Lee 812-325-6959

Case Date:

2/17/2023

There is no water coming into the Stoneybrooke Community Church of God.

Case Date:

2/16/2023

Hello -- Steve Akers here in the Park Ridge neighborhood. I have some items to bring to your attention regarding the Park Ridge park. Most are pretty obvious in terms of regular park maintenance and other points are from our stewardship observation as park users and close by residents. Please read through these points and be sure they are part of the on-going maintenance as we get closer to Spring, thanks. - Mowing: the contractor you have subbed out the mowing to is mowing whether it needs it or not. This has been the case for the past year. The result is literally no grass. Granted the park is heavily used including a nearby daycare visiting 2-3 times per week. With this what we believe is excessive mowing, the leaves are ground to a power and the grass is till. Granted it's quite shady - but please manage the mowing service and please for a pretty aggressive seeding and fertilizing. The park is now just dirt so users have to clean their shoes after use, etc. - Wood chips - regular maintenance. A good dose of chips are needed after a winter season use. - Powerwashing: the equipment is in decent shape and not too dirty but a good power washing of all equipment would be great before the spring/summer season. - Erosion: this issue is most noticeable in two locations. The hill to the south and the hill area beside the bike/ped path. With improved mowing and seeding, these areas may recover. But they do need some soil and minor leveling. - Canopy: it's still an awesome upgrade but does need power washing/cleaning, or possible replacement. We look forward to the park transitioning from winter to spring. The grill will hopefully be unsecured (the homeless have moved on) and the water fountain will be turned back on. I am happy to meet you or any staff at the site to discuss my items. One additional item: the Park Ambassador program does not include our park. I made an inquiry when the program began and was told the Park Ridge park was not part of the program. Would you reconsider? I know of neighbors who are willing to be named the Park Ambassador. Thanks!

Case Date:

2/16/2023

Hello - (Joe VanDeventer) Bringing to your attention the need to repave E. Longview Ave. Your department repaved a section of E. Longview in 2020 but the repaving stopped short of the Park Ridge residential neighborhood. This road needs repaving badly and I ask that you consider it on your repaving schedule ASAP. The photo above is an example granted from a water pooling issue that is still being resolved after some drain work, thanks! But the full length of E. Longview needs repaving. It is part of the E-W bike corridor, no sidewalks so lots of pedestrian traffic and bike traffic and a cut through by many avoiding Third St., and we have traffic calming bumps that will need reinstallation like you completed on Morningside Drive in 2020. Thank you for your consideration on this item. Steve Akers, living on E. Longview Ave. (32 years) Park Ridge Neighborhood Association, Secretary

Case Date:

2/15/2023

Hi, My water connection was cut off because I lost my card and couldn't make payment. I'm charged some$90 fee for this. I've been and to pay my bill today. I'm already going through depression. I'm an international student at IU.I request the department to please waive this fee. I'll make sure it never happens again.

Case Date:

1/17/2023

There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.

Case Date:

1/10/2023

2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.

Case Date:

1/9/2023

No hot water

Case Date:

12/28/2022

Dear City, I need to have my water turned back on - today if possible. Thank you!