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Through the month of August, the Bloomington Community Farmers' Market will continue to offer online ordering and onsite sales in a socially distanced format on Saturdays from 8 a.m.-1 p.m. at Showers Common, 401 N. Morton Street.

The Online Farmers' Market opens on Tuesday mornings at 6 a.m.

Frequently Asked Questions About the Online Farmers' Market 

Q: Where can I find my pick up time slot?
A: This information is always available on the Online Farmers' Market home page. Changes and updates are usually posted on Monday afternoons each week.

Q: Can someone else pick my order up for me?
A: Yes!

Q: Can I add something to my order after I’ve hit “confirm order”? Can I cancel my order?
A: You can modify your order at any point up until the online store closes each week. Just log back into your account and add new items to your shopping cart or delete items you no longer want and then click "Resend Confirmation". You can reconfirm orders multiple times but it doesn't process additional purchases, just reconfirms what you already ordered and adds any new items or removes items you don't want. Orders can only be cancelled until the online store closes each week. After that, cancellations are not possible and you must pay for everything you order.

Q: How do I pay for my order?
A: If you are a retail customer, you will enter your credit card and billing information during the registration process. This information is saved in an encrypted format and used to pay for your order each week. Please note that credit card transactions are FINALIZED on the Monday after you pick up your order. If you are a SNAP customer, you should bring your EBT card with you on Saturdays and check in at the SNAP table to pay before picking up your order. More details about SNAP payment and Double Market Bucks are in the questions below.

Q: What if there was an item missing from my order?
A: If a vendor was unable to provide an item at pickup, use the Contact Us page to let us know what items you didn’t receive, so we can issue a refund. If you forgot to pick the item up or forgot to come to Market, you are still obligated to pay for the item, under our Terms of Service agreement.

Q: Can I pay with EBT/SNAP benefits?
A: Yes! When you register as a new customer, simply select “SNAP Customer” on the registration form. Then fill your shopping cart and confirm your order. On Saturday at pick up, you need to bring your EBT card to pay for your order at the designated SNAP table. The Double Market Bucks program will match up to $27 in purchases each week. For example, if you order $54 worth of food, $27 will be covered by Double Market Bucks and $27 by your EBT. If you order $20 worth of food, $10 will be covered by Double Market Bucks and $10 by EBT. If you order $60 worth of food, $27 will be covered by Double Market Bucks and $33 by EBT. You can also elect to split your payment between Double Market Bucks, EBT, and a credit card-- please email onlinefarmersmarket@bloomington.in.gov if you wish to split your payment like this.

Q: Why isn’t a drive-through pick up available, like there was during the April Market?
A: With the increased numbers of both vendors and customers participating in the Market during late spring and early summer, management of a drive-through model was not sustainable.

Q: Why is the Bloomington Community Farmers' Market operating online? When will the regular market open?
A: The online market is a response to the COVID-19 crisis. To meet guidelines from the Monroe County Health Department and the Centers for Disease Control (CDC), we have made major modifications to keep the Bloomington Community Farmers' Market open during this public health emergency. Farmers’ markets are considered essential during this time, and we will modify market operations as officials allow.

Q: How do I find new items or find items in a particular category?
A: Visit the "Product List” page to see what vendors have to offer. Use the "Shop By" button on the left side of the product list to search by categories, what's new, vendor, or attributes. To see what products individual vendors have to offer, choose the vendor under "Meet Your Producers" and scroll to the bottom of the page to view that vendor's products.

Q: I don’t know the name of my favorite vendor but I remember where they were located at the Market in 2019. Can you help me find them?
A: Check out the Meet Your Producers page which includes pictures and written descriptions of each vendor. If you are looking for someone in particular and know the location, reference the Market map which shows locations for reserved space farmers in 2019.

If you have additional questions or concerns, contact us at onlinefarmersmarket@bloomington.in.gov.

Attachments

Market Map.pdf (360.96 KB)